Customer Experience
hace 1 mes
Job Description Summary
We are currently hiring a Customer Experience & Digital Head to join our Business Excellence & Engagement leadership team in Barcelona. As a Customer Experience & Digital Head, you will play a pivotal role in leading a dynamic team of 15 members. In this strategic position, you will guide this talented team in driving business performance and customer experience strategies across all units within our organization.
At Novartis, we are committed to fostering a culture of curiosity, collaboration, and purpose-driven innovation. You will join a diverse and inclusive environment where your ideas are valued, and you will have the opportunity to make a meaningful impact on patient and customer experiences.
Job Description
Your key responsibilities will include but are not limited to:
- Lead team of CE & Digital BP and the Customer Experience Hub.
- Drive performance of the Spain business (top and bottom line for all TAs, Medical and Access) through systematization and optimization of performance monitoring and the use of data analytics insights.
- Design, coordinate, and support commercial business decisions to identify potential marketplace opportunities.
- Lead the development and implementation of customer experience strategy and tactics across all Spain IM units (Access, Medical and TAs) that drive a scalable and tangible impact.
- Drive customer value (Net Promoter Score) and HCPs engagement execution.
- Responsible for Digital and Customer Experience P&L.
- Provide strategic leadership and alignment with cross-functional functions (TAs, Medical and Access).
- Work closely with regional and global relevant teams to co-create and secure Spain needs and priorities in customer experience strategy and tactics.
- Be a contributing member of the Business Excellence & Customer Engagement Leadership Team in building a high-performing team.
Essential Requirements:
- Solid experience in leading business roles in Marketing and Sales at local, regional, and global levels.
- Solid experience in driving performance in Business Excellence roles.
- Experience in creating customer experiences and driving digital transformation in the organization (e.g. omnichannel, SFMC).
- A track record of managing and leading people and teams within the pharmaceutical industry.
- International experience.
- Collaborative and enterprise mindset (e.g. Cross-TA experience).
- Excellent interpersonal and communication skills.
Languages:
- Local language: fluent written and spoken
- English: fluent written and spoken
Benefits and Rewards:
Company Pension Plan, Life and Accidental Insurance, Meals Allowance or Canteen in the office, Flexible working hours. Read our handbook to learn about all the ways we’ll help you thrive personally and professionally: Novartis Life Handbook.
Commitment to Diversity and Inclusion / EEO
Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.
Skills Desired:
- Analytics Insights
- Business Excellence
- Cross-Functional Work
- Customer Experience Strategy
- Digital Innovation
- Leadership
- Marketing
- People Management and Leadership
- Sales
- Stakeholders Management
-
Barcelona, Barcelona, España Abroad Experience A tiempo completoWe are seeking a Customer Service Expert for our Rotterdam office, where you will be part of a fast-growing international organization. As a Customer Service Representative, you will play a crucial role in ensuring the CS team solves 95% of customer issues.The ideal candidate is a fluent Dutch speaker with affinity for health and nutritional supplements. You...
-
Customer Experience Manager
hace 1 mes
Barcelona, Barcelona, España Novartis A tiempo completoAbout the RoleAs a Customer Experience Manager at Novartis, you will lead a team of experts to drive performance in Spain business through systematization and optimization of performance monitoring and data analytics insights. Your key responsibilities include leading the development and implementation of customer experience strategy and tactics across all...
-
Customer Experience Expert
hace 6 meses
Barcelona, España SITA A tiempo completo**Overview**: **_WELCOME TO SITA_** **Ready to redefine air travel? The journey starts here, with you at SITA.** **_ABOUT THE ROLE & TEAM:_** - At SITA we believe in putting the customer at the centre of everything we do. As Customer Experience Expert, you will play an important role in developing and implementing a ‘best-in-class’ CX strategy at SITA...
-
Customer Experience Specialist
hace 1 mes
Barcelona, Barcelona, España Altruistiq A tiempo completoAs a Customer Experience Specialist at Altruistiq, you will play a key role in helping our enterprise customers achieve their sustainability goals. This fast-paced startup environment promises to be uniquely rewarding for those who meaningfully contribute to nurturing and growing customer accounts.Responsibilities:Lead each customer through their journey...
-
Customer Experience Innovator
hace 3 días
Barcelona, Barcelona, España Bmat Music Innovators A tiempo completoBmat Music Innovators is a dynamic company that empowers the music industry through innovative technology. As a Customer Experience Innovator, you will play a vital role in enhancing our customers' journey by supporting our team with operational and coordination tasks.About UsWe are a diverse team of passionate individuals who thrive on learning from each...
-
Customer Experience Director
hace 4 semanas
Barcelona, Barcelona, España Monday Working Spaces By Urbania A tiempo completoAbout the RoleWe are seeking a skilled Customer Experience Director to lead our team in delivering exceptional customer experiences across our spaces in Barcelona, Madrid, Málaga, Andorra, and Lisbon.Key ResponsibilitiesDevelop and implement customer experience strategies that align with our company's vision and values.Lead a team of over 20 people to...
-
Customer Experience Manager
hace 2 días
Barcelona, España GC Aesthetics Limited A tiempo completo**Key Responsibilities** - Manage Customer Services, logistics/warehouse & pricing, tender and corporate account admin - Maintain a full understanding of the companys quality standards and expected standard of service - Continually strive for Customer Service Excellence, ensuring the customer experience is optimised - Participate and support business in...
-
Customer Experience Manager
hace 21 horas
Barcelona, España Gc Aesthetics Limited A tiempo completoKey Responsibilities Manage Customer Services, logistics/warehouse & pricing, tender and corporate account adminMaintain a full understanding of the companys quality standards and expected standard of serviceContinually strive for Customer Service Excellence, ensuring the customer experience is optimisedParticipate and support business in audits and supplier...
-
Customer Experience Manager
hace 21 horas
Barcelona, España Gc Aesthetics Limited A tiempo completoKey Responsibilities Manage Customer Services, logistics/warehouse & pricing, tender and corporate account admin Maintain a full understanding of the companys quality standards and expected standard of service Continually strive for Customer Service Excellence, ensuring the customer experience is optimised Participate and support business in audits and...
-
Customer Experience Manager
hace 21 horas
Barcelona, España Gc Aesthetics Limited A tiempo completoKey Responsibilities Manage Customer Services, logistics/warehouse & pricing, tender and corporate account admin Maintain a full understanding of the companys quality standards and expected standard of service Continually strive for Customer Service Excellence, ensuring the customer experience is optimised Participate and support business in audits and...
-
Customer Experience Director
hace 4 semanas
Barcelona, Barcelona, España Monday Working Spaces by Urbania A tiempo completoAs a Customer Experience Director at Monday Working Spaces by Urbania, you will lead the strategic development of customer experience initiatives to ensure that every interaction within our spaces is memorable for our community. We have a team of 50 people and 11 centers in Barcelona, Madrid, Málaga, Andorra, and Lisbon.You will be responsible for...
-
Customer Experience Strategist
hace 1 semana
Barcelona, Barcelona, España Nedena A tiempo completoCompany Overview\Nedena enables you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better.\\About The Role\The SAP Cloud Success organization aims to create an industry-leading virtual customer engagement experience. Virtual Customer Success Partners will use a low touch/virtual engagement...
-
Customer Experience Representative
hace 5 meses
Barcelona, España DSM A tiempo completoCustomer Experience Representative Barcelona, Spain As a Customer Experience Representative you will be the primary contact to provide supply chain support for our EUR- Taste division and meet customer expectations. Our Customer Experience team also Interacts on a regular basis with Account managers, customers, planning and other internal stakeholders...
-
Customer Experience Ambassador
hace 3 días
Barcelona, Barcelona, España Ttec A tiempo completoOur Story: At TTEC, we're passionate about delivering exceptional customer experiences. As a key member of our team, you'll play a vital role in helping us achieve this goal.About the RoleWe're seeking a highly skilled Customer Service Representative to join our team. This is an excellent opportunity for someone who is passionate about providing world-class...
-
Customer Experience Associate
hace 4 días
Barcelona, Barcelona, España Cozymeal, Inc. A tiempo completoAbout Us:Cozymeal, Inc. is a global leader in the culinary experience industry. We connect customers with top-rated chefs, restaurants, and food experts to create unforgettable experiences.As a Customer Support Associate, you will play a critical role in delivering exceptional customer experiences. Your responsibilities will include responding to customer...
-
Customer Experience Specialist
hace 4 semanas
Barcelona, Barcelona, España PTC A tiempo completoWe are seeking a seasoned Customer Experience Specialist to drive the growth and success of our Enterprise customers. This exciting opportunity offers the chance to interface with senior leaders, provide guidance to executive, program, and technical teams, while acting as the voice of the customer within PTC.The ideal candidate will have 8+ years of...
-
Customer Experience Ambassador
hace 3 días
Barcelona, Barcelona, España Ttec A tiempo completoAbout This Opportunity\As a Customer Experience Ambassador, you will play a critical role in delivering exceptional customer experiences that meet or exceed client expectations. This is a unique opportunity to join a leading company in the customer experience industry and contribute to its continued success.\Key Responsibilities:\Develop and implement...
-
Customer Experience Director
hace 6 meses
Barcelona, España AstraZeneca A tiempo completoAt AstraZeneca, we pride ourselves on crafting a collaborative culture that champions knowledge-sharing, ambitious thinking and innovation - ultimately providing employees with the opportunity to work across teams, functions and even the globe. Recognizing the importance of individualized flexibility, our ways of working allow employees to balance personal...
-
Customer Experience Strategist
hace 1 semana
Barcelona, Barcelona, España The Tropicfeel, S.L. A tiempo completoTropicfeel, S.L., a company dedicated to responsible and sustainable growth, is seeking a Customer Experience Strategist to lead the development and execution of our CRM strategy. Our goal is to enhance customer engagement, segmentation, and loyalty while driving customer satisfaction and long-term value.**Job Description:**We are looking for an individual...
-
Customer Experience Consultant
hace 4 meses
Barcelona, España Cushman & Wakefield A tiempo completo**Job Title** Customer Experience Consultant **Job Description Summary** Nuestro equipo de Customer Experience busca incorporar una nueva persona a su equipo, como On-site para dos Torres de oficinas dentro de un complejo con un total de 4 torres. El objetivo de este departamento es crear un valor añadido para nuestros clientes introduciendo nuevas...