Head of Customer Service

hace 2 semanas

Barcelona, España North Search A tiempo completo

**Head of Customer Service**

At North Search, a pioneering global talent consultancy, we partner with evolving industries to foster a robust and innovative talent landscape.

Our client, a leading company in the industrial sector, is entering a period of significant growth and transformation. In line with their ambitious goals, we are seeking an innovative, detail-oriented, and experienced **_Head of Customer Service_** to elevate our customer service operations, ensuring exceptional service standards and enhancing customer loyalty and satisfaction.

**Your Role and Mission**:
As the Head of Customer Service, you will lead our customer service department, setting the vision and strategy to provide outstanding customer experiences. This role demands a proactive approach to managing teams, optimizing processes, and leveraging technology to meet and exceed our customer service objectives. Collaboration with cross-functional teams to improve product offerings and resolve customer issues swiftly is paramount.

**Key Responsibilities**:

- Develop and implement customer service policies and procedures to ensure a high-quality customer experience.
- Monitor performance metrics to identify areas for improvement and implement strategies to enhance service levels.
- Lead, motivate, and develop customer service teams to foster a customer-centric culture within the organization.
- Collaborate with the product and sales teams to streamline processes and improve overall customer satisfaction.
- Handle complex customer complaints or inquiries, providing solutions that align with company policies and customer expectations.
- Stay ahead of industry trends and technologies to continually improve customer service delivery.

**Skills and Knowledge**:

- Bachelor’s degree in Business Administration, Communications, or a related field.
- A minimum of 7 years experience in customer service management, with proven leadership in a head or manager-level role.
- Strong understanding of customer service software, databases, and tools.
- Outstanding communication and interpersonal skills to effectively manage both customer and team interactions.
- Strategic and analytical thinking to resolve issues and implement service improvements.
- Languages are Spanish and English as a must, other languages welcoming.

**What We Offer**:

- A dynamic role with the scope to shape the future of our customer service department.
- The chance to be part of a forward-thinking company poised for exponential growth.
- A collaborative, supportive, and innovative work environment.
- Join us and play a pivotal role in driving exceptional customer service experiences that differentiate us in the logistics and transportation industry._

**Location**:
Barcelona, Spain
- We're excited to see how you can contribute to our team's success and lead our customer service to new heights_

  • Head Of Customer Service

    hace 4 semanas

    Barcelona, España Wallapop A tiempo completo

    .Wallapop is a Barcelona based scale-up driven by the purpose to empower people to embrace a more conscious and human way of consumption.We believe in a world where collaborative economy is mainstream.This is what drives us.ð«Wallapop operates in Spain, Italy and Portugal, offering a catalogue of several hundreds of millions of products and...

  • Head Of Customer Service

    hace 2 semanas

    Barcelona, España Wallapop A tiempo completo

    .Wallapop is a Barcelona based scale-up driven by the purpose to empower people to embrace a more conscious and human way of consumption.We believe in a world where collaborative economy is mainstream.This is what drives us.Wallapop operates in Spain, Italy and Portugal, offering a catalogue of several hundreds of millions of products and services.Powered by...

  • Head Of Customer Service

    hace 4 semanas

    Barcelona, España Wallapop A tiempo completo

    .Wallapop is a Barcelona based scale-up driven by the purpose to empower people to embrace a more conscious and human way of consumption.We believe in a world where collaborative economy is mainstream.This is what drives us.Wallapop operates in Spain, Italy and Portugal, offering a catalogue of several hundreds of millions of products and services.Powered by...

  • Head Of Service

    hace 1 día

    Barcelona, España Head Of Department A tiempo completo

    We are looking for a seasonal lead service to join a 90M private yacht with a busy season ahead.Responsibilities:Minimum of 3 years of experience in a senior service position aboard a large yacht.Expertise in silver service, cocktail making, coffee preparation, and table settings.Strong leadership skills with the ability to motivate and manage a...

  • Head Of Service

    hace 2 días

    Barcelona, España Head Of Department A tiempo completo

    We are looking for a seasonal lead service to join a 90M private yacht with a busy season ahead.Responsibilities:Minimum of 3 years of experience in a senior service position aboard a large yacht.Expertise in silver service, cocktail making, coffee preparation, and table settings.Strong leadership skills with the ability to motivate and manage a...

  • Head of Service

    hace 4 días

    Barcelona, España Head of Department A tiempo completo

    We are looking for a seasonal lead service to join a 90M private yacht with a busy season ahead.Responsibilities: Minimum of 3 years of experience in a senior service position aboard a large yacht.Expertise in silver service, cocktail making, coffee preparation, and table settings.Strong leadership skills with the ability to motivate and manage a...

  • Head of Service

    hace 4 días

    barcelona, España Head of Department A tiempo completo

    We are looking for a seasonal lead service to join a 90M private yacht with a busy season ahead. Responsibilities: Minimum of 3 years of experience in a senior service position aboard a large yacht. Expertise in silver service, cocktail making, coffee preparation, and table settings. Strong leadership skills with the ability to motivate and manage a team....

  • Head of Customer Service

    hace 2 semanas

    Barcelona, España Netenders Holding A tiempo completo

    Are you a dynamic leader with a passion for delivering exceptional customer experiences? Are you experienced in call center management and ready to lead our customer service and logistics teams to new heights? If so, we invite you to become a key driver of customer satisfaction and operational excellence as the **Head of Customer Service**. As the **Head of...

  • Head Of Customer Service

    hace 4 semanas

    Barcelona, España Wallapop A tiempo completo

    Wallapop is a Barcelona based scale-up driven by the purpose to empower people to embrace a more conscious and human way of consumption.We believe in a world where collaborative economy is mainstream.This is what drives us.ð«Wallapop operates in Spain, Italy and Portugal, offering a catalogue of several hundreds of millions of products and services.Powered...

  • Head Of Customer Service

    hace 2 semanas

    Barcelona, España Wallapop A tiempo completo

    Wallapop is a Barcelona based scale-up driven by the purpose to empower people to embrace a more conscious and human way of consumption.We believe in a world where collaborative economy is mainstream.This is what drives us.Wallapop operates in Spain, Italy and Portugal, offering a catalogue of several hundreds of millions of products and services.Powered by...

  • Head Of Customer Service

    hace 3 semanas

    Barcelona, España Wallapop A tiempo completo

    Wallapop is a Barcelona based scale-up driven by the purpose to empower people to embrace a more conscious and human way of consumption.We believe in a world where collaborative economy is mainstream.This is what drives us.Wallapop operates in Spain, Italy and Portugal, offering a catalogue of several hundreds of millions of products and services.Powered by...

  • Head Of Customer Service

    hace 3 semanas

    Barcelona, España Wallapop A tiempo completo

    Wallapop is a Barcelona based scale-up driven by the purpose to empower people to embrace a more conscious and human way of consumption.We believe in a world where collaborative economy is mainstream.This is what drives us.Wallapop operates in Spain, Italy and Portugal, offering a catalogue of several hundreds of millions of products and services.Powered by...

  • Head Of Customer Service

    hace 3 semanas

    Barcelona, España Wallapop A tiempo completo

    Wallapop is a Barcelona based scale-up driven by the purpose to empower people to embrace a more conscious and human way of consumption.We believe in a world where collaborative economy is mainstream.This is what drives us.Wallapop operates in Spain, Italy and Portugal, offering a catalogue of several hundreds of millions of products and services.Powered by...

  • Head of Customer Service

    hace 4 días

    Barcelona, España Wallapop A tiempo completo

    Wallapop is a Barcelona based scale-up driven by the purpose to empower people to embrace a more conscious and human way of consumption. We believe in a world where collaborative economy is mainstream. This is what drives us.Wallapop operates in Spain, Italy and Portugal, offering a catalogue of several hundreds of millions of products and services. Powered...

  • Head of Customer Service Emeac

    hace 4 semanas

    Barcelona, España Galderma A tiempo completo

    With a unique legacy in dermatology as well as decades of cutting-edge innovation, Galderma is the pure-play dermatology category leader, present in approximately 90 countries. We deliver an innovative, science-based portfolio of premium flagship brands and services that spans the full spectrum of the fast-growing dermatology market through Injectable...

  • Head Of Service | Mwb452

    hace 4 semanas

    Barcelona, España Ares Consultores A tiempo completo

    Join Packfeeder as our Head of Service!Lead our team in delivering top-notch technical support and after-sales service for our innovative packaging machinery.You'll drive efficient maintenance, troubleshooting, and customer satisfaction.If you're ready to make an impact, we want you!Company OverviewPackfeeder is a leading provider of automated packaging...

  • Head Of Service |

    hace 4 semanas

    Barcelona, España Ares Consultores A tiempo completo

    Join Packfeeder as our Head of Service!Lead our team in delivering top-notch technical support and after-sales service for our innovative packaging machinery.You'll drive efficient maintenance, troubleshooting, and customer satisfaction.If you're ready to make an impact, we want you!Company OverviewPackfeeder is a leading provider of automated packaging...

  • Customer Service Ambassador

    hace 6 días

    Barcelona, Barcelona, España Head Hunt International A tiempo completo

    Company OverviewHead Hunt International provides excellent opportunities for experienced customer service and technology enthusiasts to work with world's leading tech companies.

  • Head Of Service |

    hace 4 semanas

    Barcelona, España Ares Consultores A tiempo completo

    Join Packfeeder as our Head of Service!Lead our team in delivering top-notch technical support and after-sales service for our innovative packaging machinery.You'll drive efficient maintenance, troubleshooting, and customer satisfaction.If you're ready to make an impact, we want you!Company OverviewPackfeeder is a leading provider of automated packaging...

  • Head Of Customer Service

    hace 2 semanas

    Barcelona, España Wallapop A tiempo completo

    Wallapop is a Barcelona based scale-up driven by the purpose to empower people to embrace a more conscious and human way of consumption.We believe in a world where collaborative economy is mainstream.This is what drives us.Wallapop operates in Spain, Italy and Portugal, offering a catalogue of several hundreds of millions of products and services.Powered by...