Head Of Service |
hace 1 mes
Join Packfeeder as our Head of Service Lead our team in delivering top-notch technical support and after-sales service for our innovative packaging machinery. You'll drive efficient maintenance, troubleshooting, and customer satisfaction. If you're ready to make an impact, we want youCompany OverviewPackfeeder is a leading provider of automated packaging solutions, specializing in the design, manufacturing, and maintenance of feeding systems for the Food, Pharmaceutical, Cosmetics, and Personal Care industries. We are committed to delivering high-quality products and exceptional customer service, ensuring our clients receive efficient and reliable packaging solutions tailored to their needs.Job OverviewAs the Head of Service, you will be responsible for overseeing the Service department, managing a team of highly skilled technicians, and ensuring the successful testing, commissioning, and maintenance of our advanced packaging machinery. Reporting to the Service Manager, you will play a key role in driving customer satisfaction, optimizing service operations, and supporting our mission to deliver cutting-edge packaging solutions.Key ResponsibilitiesSupervise, guide, and coordinate the SAT and Back Office technical team, ensuring alignment with the company's strategic objectives.Oversee service appointments, correctly assign tasks to technicians, and ensure efficient and timely service delivery.Schedule and allocate resources, managing team schedules and workloads equitably and efficiently.Organize training programs to enhance the team's skills and knowledge.Keep staff updated on new procedures, tools, and relevant technologies.Build strong relationships with clients, ensuring they feel valued and managing expectations to improve customer satisfaction.Manage customer satisfaction through surveys, calls, or follow-up visits after service completion.Handle customer complaints and issues correctly and professionally, always seeking a satisfactory resolution.Monitor and improve the quality of service provided, ensuring compliance with established standards.Track key performance indicators (KPIs) to evaluate the effectiveness and efficiency of services.Ensure timely delivery and minimize delays whenever possible.Analyze service delivery processes and continuously seek ways to improve efficiency and reduce costs.Implement service procedure improvements to optimize the customer experience and operational effectiveness.Ensure the team has sufficient resources to meet service demands.Ensure efficient resource allocation and manage any necessary adjustments to meet operational and customer needs.EducationBachelor's degree in Engineering, Business Administration, Logistics, or a related field. Is a plus: Master's Project Management (PMP certification).ExperienceMore than 5 years of experience in packaging or industrial machinery.SkillsSpanish and English Advanced.#J-18808-Ljbffr
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