Multilingual Customer Support Specialist
hace 2 días
Role Overview: We are on the lookout for talented, multilingual individuals fluent in English to join our Customer Happiness Calling team. In this role, you will be the voice of Eli Z Group, providing top-notch assistance to our global user base and ensuring they feel understood and valued.
What We Are Looking For:
- Experience: Proven experience in customer service.
- Skills: Exceptional multitasking abilities, organisational skills, and strong communication and interpersonal skills.
- Soft Skills: A genuine desire to offer human-centred support, ensuring our customers feel heard and appreciated. If you have excellent soft skills, we want to hear from you
Responsibilities:
- Customer Outreach: Initiate calls to customers to offer assistance, resolve issues, and provide product or service information.
- Understand and resolve customer inquiries efficiently and empathetically.
- Collaborate with a multicultural, dynamic, and enthusiastic remote team.
Requirements:
- Language Proficiency: Fluent in English (additional languages are a plus).
- Interpersonal Skills: Excellent communication abilities, a customer-centric approach, flexibility in working hours, and a positive, enthusiastic attitude.
Why Join Us:
- We have stimulating brainstorming sessions with smart and creative people.
- We have regular team building events.
- We receive continuous support from our dedicated Development department.
- Everyone in the company is a direct manager of challenging projects, keeping the work dynamic and exciting.
- Everyone has the chance to implement their own ideas, participating actively in the decision-making process.
- We offer the chance to enhance personal skills through a wide range of courses, lately based especially on AI, and follow a personalised growth path.
Apply Now: If you're ready to take your customer support career to the next level, we want to hear from you
Elevate your career with Eli Z Group—where innovation meets passion. Apply now and make a difference
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