Customer Care Associate

hace 4 semanas

Amer, Gerona, España Remote A tiempo completo
About Remote

Remote is solving global remote organizations' biggest challenge: employing anyone anywhere compliantly. We make it possible for businesses big and small to employ a global team by handling global payroll, benefits, taxes, and compliance. Check out to learn more or if you're interested in adding to the mission, scroll down to apply now.

Please take a look at to learn more about our culture and what it is like to work here. Not only do we encourage folks from all ethnic groups, genders, sexuality, age and abilities to apply, but we prioritize a sense of belonging. You can check out independent reviews by other candidates on Glassdoor or look up the results of our candidate surveys to see how others feel about working and interviewing here.

All of our positions are fully remote. You do not have to relocate to join us

What This Job Can Offer You

The Client Services Associate position at Remote is focused on supporting our standard users. The Client Services Associate will be responsible for providing customer support to our various user types across a number of verticals and product areas via email and live messaging channels.

What You Bring

Excellent problem-solving skills and obsessed with the customer journey and customer advocacy.Experience or its equivalent as a Customer Support and Customer Enablement within a product or tech environment.Demonstrated ability to work with multiple stakeholders with different priorities.Naturally persistent, kind, and patient.You have a strong interest in modern web technologies and apps.Writes and speaks fluent EnglishPreferred:Experience working remotely or in a fast-scaling organization is a plusHaving experience with HR, Payroll, Healthcare and/ or Pension is a plus

Key Responsibilities

Responsible for solving tickets per week across various Remote verticalsMaintain productivity standards, while ensuring high attention to detail with a healthy obsession with the customer journey and customer advocacy.Respond within agreed Service Level time to standard tickets via email and live messaging across all verticalsWork in close collaboration with the Customer Success, cross-vertical operational teams and Sales.You'll be the voice and the ear for our users

Practicals

You'll report to: Associate Manager, Customer CareTeam: Customer ExperienceLocation: AMERStart date: As soon as possible

Remote Compensation Philosophy

Remote's Total Rewards philosophy is to ensure fair, unbiased compensation and fair equity pay along with competitive benefits in all locations in which we operate. We do not agree to or encourage cheap-labor practices and therefore we ensure to pay above in-location rates. We hope to inspire other companies to support global talent-hiring and bring local wealth to developing countries.

At first glance our salary bands seem quite wide - here is some context. At Remote we have international operations and a globally distributed workforce. We use geo ranges to consider geographic pay differentials as part of our global compensation strategy to remain competitive in various markets while we hiring globally.

The base salary range for this full-time position is $13,300 USD to $18,700 USD. Our salary ranges are determined by role, level and location, and our job titles may span more than one career level. The actual base pay for the successful candidate in this role is dependent upon many factors such as location, transferable or job-related skills, work experience, relevant training, business needs, and market demands. The base salary range may be subject to change.

Application process

Interview with recruiterInterview with future managerInterview with team members (no managers present)Prior employment verification check

Benefits

Our full benefits & perks are explained in our handbook at As a global company, each country works differently, but some benefits/perks are for all Remoters:

work from anywhereunlimited personal time off (minimum 4 weeks)quarterly company-wide day off for self careflexible working hours (we are async)16 weeks paid parental leavemental health support servicesstock optionslearning budgethome office budget & IT equipmentbudget for local in-person social events or co-working spaces

How You'll Plan Your Day (and Life)

We work async at Remote which means you can plan your schedule around your life (and not around meetings). Read more at

You will be empowered to take ownership and be proactive. When in doubt you will default to action instead of waiting. Your life-work balance is important and you will be encouraged to put yourself and your family first, and fit work around your needs.

If that sounds like something you want, apply now

How To Apply

Please fill out the form below and upload your CV with a PDF format.We kindly ask you to submit your application and CV in English, as this is the standardised language we use here at Remote.If you don't have an up to date CV but you are still interested in talking to us, please feel free to add a copy of your LinkedIn profile instead.

We will ask you to voluntarily tell us your pronouns at interview stage, and you will have the option to answer our anonymous demographic questionnaire when you apply below. As an equal employment opportunity employer it's important to us that our workforce reflects people of all backgrounds, identities, and experiences and this data will help us to stay accountable. We thank you for providing this data, if you chose to.

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