Empleos actuales relacionados con Front Office Manager - Barcelona, Barcelona - Hosco

  • Front Office Manager

    hace 1 semana

    Barcelona, Barcelona, España Hostels A tiempo completo

    We are seeking a highly skilled and experienced Front Office Manager to join our team at a Hostel in Barcelona. As a key member of our staff, you will be responsible for providing exceptional service to our guests, handling multiple tasks simultaneously, and working under pressure.The ideal candidate will be a great leader and team worker, with excellent...

  • Front Office Manager

    hace 7 días

    Barcelona, Barcelona, España Hostels A tiempo completo

    We are seeking a highly skilled and experienced Front Office Manager to join our team at a Hostel in Barcelona. As a key member of our staff, you will be responsible for providing exceptional service to our guests, handling multiple tasks simultaneously, and working under pressure.The ideal candidate will be a great leader and team worker, with excellent...

  • Front Office Manager Assistant

    hace 6 días

    Barcelona, Barcelona, España SLS A tiempo completo

    {"Job Title": "Assistant Front Office Manager", "Job Description": "Key ResponsibilitiesAs an Assistant Front Office Manager at SLS Barcelona, you will be responsible for fostering a positive and structured work environment within the front office department. This includes assisting the Front Office Manager in maintaining a high level of guest satisfaction,...

  • Front Office Manager Assistant

    hace 6 días

    Barcelona, Barcelona, España SLS A tiempo completo

    {"Job Title": "Assistant Front Office Manager", "Job Description": "Key ResponsibilitiesAs an Assistant Front Office Manager at SLS Barcelona, you will be responsible for fostering a positive and structured work environment within the front office department. This includes assisting the Front Office Manager in maintaining a high level of guest satisfaction,...

  • Front Office Manager

    hace 1 semana

    Barcelona, Barcelona, España Hostels A tiempo completo

    Job Title: Front Office ManagerAbout Us: Hostels is a leading hospitality company that prides itself on providing exceptional service to its guests.Job Summary: We are seeking a highly skilled and experienced Front Office Manager to join our team. The ideal candidate will be responsible for managing the front desk, supervising staff, and ensuring that all...

  • Front Office Manager

    hace 1 semana

    Barcelona, Barcelona, España Hostels A tiempo completo

    Job Title: Front Office ManagerAbout Us: Hostels is a leading hospitality company that prides itself on providing exceptional service to its guests.Job Summary: We are seeking a highly skilled and experienced Front Office Manager to join our team. The ideal candidate will be responsible for managing the front desk, supervising staff, and ensuring that all...

  • Front Office Manager

    hace 2 semanas

    Barcelona, Barcelona, España Hostels A tiempo completo

    Job Description:We are seeking a highly skilled and experienced Front Office Manager to join our team at Hostels. As a key member of our hospitality team, you will be responsible for providing exceptional customer service, managing front desk operations, and ensuring a seamless guest experience.Key Responsibilities:Lead and manage the front desk team to...

  • Front Office Manager

    hace 2 semanas

    Barcelona, Barcelona, España Hostels A tiempo completo

    Job Description:We are seeking a highly skilled and experienced Front Office Manager to join our team at Hostels. As a key member of our hospitality team, you will be responsible for providing exceptional customer service, managing front desk operations, and ensuring a seamless guest experience.Key Responsibilities:Lead and manage the front desk team to...

  • Front Office Manager

    hace 2 semanas

    Barcelona, Barcelona, España Hostels A tiempo completo

    About Us:Hostels is a dynamic and fast-paced hospitality company seeking a highly skilled and experienced Front Office Manager to lead our team. We are a company that values exceptional service, teamwork, and innovation.Job Summary:We are looking for a seasoned professional with a proven track record of delivering outstanding customer service, managing...

  • Front Office Manager

    hace 2 semanas

    Barcelona, Barcelona, España Hostels A tiempo completo

    About Us:Hostels is a dynamic and fast-paced hospitality company seeking a highly skilled and experienced Front Office Manager to lead our team. We are a company that values exceptional service, teamwork, and innovation.Job Summary:We are looking for a seasoned professional with a proven track record of delivering outstanding customer service, managing...

  • Front Office Manager

    hace 1 semana

    Barcelona, Barcelona, España Hostels A tiempo completo

    Job Summary: We are seeking a highly skilled and experienced Front Office Manager to join our team at Hostels. As a key member of our hospitality team, you will be responsible for providing exceptional customer service, managing front desk operations, and leading a small team of staff.Key Responsibilities:Provide exceptional customer service to guests,...

  • Front Office Manager

    hace 1 semana

    Barcelona, Barcelona, España Hostels A tiempo completo

    Job Summary: We are seeking a highly skilled and experienced Front Office Manager to join our team at Hostels. As a key member of our hospitality team, you will be responsible for providing exceptional customer service, managing front desk operations, and leading a small team of staff.Key Responsibilities:Provide exceptional customer service to guests,...

  • Front Office Manager

    hace 2 semanas

    Barcelona, Barcelona, España Hostels A tiempo completo

    Company Type: HostelsWe are seeking an exceptional Front Desk Manager to join our team at a hostel in Barcelona. As a Front Office Manager, you will be responsible for handling multiple tasks and working under pressure to provide exceptional service to our guests. Your ability to solve issues smoothly and diplomatically will be crucial in maintaining a...

  • Front Office Manager

    hace 2 semanas

    Barcelona, Barcelona, España Hostels A tiempo completo

    Company Type: HostelsWe are seeking an exceptional Front Desk Manager to join our team at a hostel in Barcelona. As a Front Office Manager, you will be responsible for handling multiple tasks and working under pressure to provide exceptional service to our guests. Your ability to solve issues smoothly and diplomatically will be crucial in maintaining a...

  • Front Office Manager

    hace 2 semanas

    Barcelona, Barcelona, España Hostels A tiempo completo

    Job Summary: We are seeking a highly skilled and experienced Front Office Manager to join our team at Hostels. As a key member of our hospitality team, you will be responsible for providing exceptional customer service, managing front desk operations, and leading a small team of staff.Key Responsibilities:Provide exceptional customer service to guests,...

  • Front Office Manager

    hace 2 semanas

    Barcelona, Barcelona, España Hostels A tiempo completo

    Job Summary: We are seeking a highly skilled and experienced Front Office Manager to join our team at Hostels. As a key member of our hospitality team, you will be responsible for providing exceptional customer service, managing front desk operations, and leading a small team of staff.Key Responsibilities:Provide exceptional customer service to guests,...

  • Front Office Manager

    hace 2 semanas

    Barcelona, Barcelona, España Reconocida empresa A tiempo completo

    Job DescriptionWe are seeking a highly skilled and experienced Front Office Supervisor to join our team at Reconocida empresa. As a key member of our front desk team, you will be responsible for providing exceptional customer service and ensuring a seamless guest experience.Key ResponsibilitiesFront Desk Management: Oversee the daily operations of the front...

  • Front Office Manager

    hace 2 semanas

    Barcelona, Barcelona, España Reconocida empresa A tiempo completo

    Job DescriptionWe are seeking a highly skilled and experienced Front Office Supervisor to join our team at Reconocida empresa. As a key member of our front desk team, you will be responsible for providing exceptional customer service and ensuring a seamless guest experience.Key ResponsibilitiesFront Desk Management: Oversee the daily operations of the front...

  • Front Office Manager

    hace 1 semana

    Barcelona, Barcelona, España Hostels A tiempo completo

    We are seeking a highly skilled and experienced Front Office Manager to join our team at a Hostel in Barcelona. As a key member of our staff, you will be responsible for providing exceptional service to our guests, ensuring a smooth and efficient operation of the front desk, and maintaining a friendly and welcoming atmosphere.The ideal candidate will be a...

  • Front Office Manager

    hace 7 días

    Barcelona, Barcelona, España Hostels A tiempo completo

    We are seeking a highly skilled and experienced Front Office Manager to join our team at a Hostel in Barcelona. As a key member of our staff, you will be responsible for providing exceptional service to our guests, ensuring a smooth and efficient operation of the front desk, and maintaining a friendly and welcoming atmosphere.The ideal candidate will be a...

Front Office Manager

hace 4 meses

Barcelona, Barcelona, España Hosco A tiempo completo


La responsabilidad principal del Front Office Manager será organizar, dirigir y controlar el área de recepción, incluyendo la oferta de habitaciones, teniendo en cuenta las reservas, entradas, salidas, facturación y situaciones especiales (cambios, overbooking, no shows, etc.) y optimizando los recursos materiales y humanos de los que dispone con el objetivo de ofrecer mejor calidad de servicio al cliente, más satisfacción a los trabajadores y la máxima ocupación y producción del hotel.

Además, será el principal interlocutor con los servicios centrales de Axel Hotels, en ausencia de la dirección. .

Gestión Operativa:
.

  • Responsable de ayudar a los huéspedes con el registro de entrada y salida, además de todas las peticiones especiales de servicios o información, de acuerdo con los SOP's.
  • Controlar la facturación del día, asegurando el cierre correcto de las facturas emitidas a los clientes durante el día, así como las facturas a crédito derivadas al departamento de contabilidad.
  • Gestionar los cupos asignados a los diferentes intermediarios. Gestionar las comisiones y validarlas (identificación facturación comisiones erróneas)..
  • Supervisar las asignaciones de habitaciones teniendo en cuenta los requerimientos del cliente, sobre todo aquellos que sabemos de clientes habituales.
  • Generar los datos de Segmentación.
  • Controlar la caja y fondos de caja.
  • Planificar con los departamentos de pisos y servicios técnicos, la realización de los procesos de limpieza de forma que se garantice la satisfacción del cliente y el correcto estado de limpieza y mantenimiento del establecimiento.
  • Avisar al personal de limpieza cuando las habitaciones han sido desalojadas y están listas para la limpieza.
  • Garantizar que se limpie y mantenga el lobby y las áreas comunes, así como los suministros de reposición y el riego de las plantas.
  • Controlar los desvíos entre hoteles.
  • Realizar las encuestas para medir los niveles de satisfacción de los huéspedes y usuarios de las instalaciones del hotel
Gestión Directiva:

.

  • Gestionar el inventario del material del departamento y de las compras de materiales necesarios para llevar a cabo los procesos de la recepción.
  • Velar por hacer funcionar el área de recepción en consonancia con la filosofía y valores de Axel Hotels para conseguir los objetivos del área.
  • Gestionar los resultados económicos del departamento, las actividades y la comercialización de los servicios complementarios que se ofrecen en el establecimiento enfocando en la maximización de la productividad de los mismos.
  • Asegurar el enfoque de todo el personal hacia la satisfacción del huésped, favoreciendo e impulsando la creación de experiencias memorables y positivas transformando a cada miembro del equipo en un ejemplo y embajador de los valores de Axel Hotels.
  • Favorecer el buen clima laboral dentro del hotel, fomentando el trabajo en equipo, la colaboración entre todo el personal, con una visión integrada de cliente interno desarrollando un ambiente de trabajo distintivo.
  • Dirigir el proceso de desarrollo de las personas, velando por la formación continua y enfocado en la transferencia de conocimiento 'Know How' y la correcta aplicación de buenas prácticas, así como condiciones de seguridad y trabajo seguro.
  • Garantizar el cumplimiento de la legislación vigente aplicable (entre otros: protección de datos, cobros, facturación, gestión de reclamación, precios, accesibilidad, entre otras.
  • Verificar y controlar el cumplimiento de las normas y condiciones de seguridad en el trabajo, tanto para trabajadores AXEL como empresas subcontratadas. .

Experiencia previa:
Experiencia previa en departamento de recepción de hoteles de similares características, ocupando la misma posición o similar.

Es valorable experiencia previa en el resto del Área de Alojamiento (visión del departamento de pisos) o en un departamento de Reservas.


Educación:
Gestión o Dirección Hotelera.

Idiomas:
Español e Inglés nivel bilingüe o muy alto - Valorable Alemán, Francés o Italiano.

Sistemas:
Sistemas de gestión hotelera y nociones de Revenue Management,. Conocimientos de Control de la gestión.

  • Liderazgo de equipos.
  • Orientación a objetivos.
  • Proactividad en la toma de decisiones.
  • Lealtad y transparencia en la gestión y en la comunicación.
  • Resolución de conflictos.
  • Planificación y organización.
  • Comunicación.
  • Autocontrol.
  • Orientación al cliente.
  • Preocupación por el orden y la calidad.
  • Comprensión interpersonal
Languages required:

Spanish and English. French, Italian, Portuguese, Russian, and Mandarin are a plus. . Axel Hotels positions itself as the leading business group of global reference aimed to LGBTIQ+ Community.

With a portfolio of services and quality products designed, developed and adapted to this group, all within an environment of diversity and respect for the community which belongs to.


Experiencia:
Se requiere


Idiomas:
Español – Avanzado. Inglés – Avanzado

Jornada:
Completa

Inicio:
Incorporación inmediata

Sobre Hosco:
Hosco empowers the hospitality industry by connecting, inspiring, and providing opportunities to professionals around the world.