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Onboarding/Partnership Manager
hace 4 meses
Onboarding/Partnership Manager
The Onboarding/Partnership Manager is responsible for the timely and efficient onboarding of retailers and restaurants onto the ecommerce platform. This role focuses on enhancing and simplifying the onboarding process to ensure a smooth integration experience for new partners.
The Onboarding Manager reports directly to the Head of Operations.
Key Responsibilities
1. Onboarding Process ManagementTimely Onboarding: Ensure the efficient and timely onboarding of new retailers and restaurants, meeting predefined timelines and quality standards.Process Coordination: Coordinate all aspects of the onboarding process, including initial contact, documentation, system integration, and training.2. Process ImprovementEnhancement: Continuously seek ways to enhance the onboarding process, making it more efficient and user-friendly for new partners.Simplification: Identify and implement methods to simplify the onboarding procedures, reducing the time and effort required for new partners to get started.3. Relationship ManagementPartner Interaction: Serve as the primary point of contact for new retailers andrestaurants during the onboarding phase, providing guidance and support.Feedback Collection: Gather feedback from new partners on the onboarding experience and use this information to drive improvements.4. Training and SupportTraining Programs: Develop and deliver training programs for new partners, ensuring they understand how to use the platform and are aware of best practices.Ongoing Support: Provide ongoing support to new partners during the initial stages of their engagement with the platform, addressing any issues or concerns that arise.5. Documentation and ComplianceDocumentation Management: Ensure all necessary documentation is collected, verified, and properly filed during the onboarding process.Compliance: Ensure that the onboarding process complies with all relevant regulations and company policies.6. Collaboration and CommunicationInternal Collaboration: Work closely with other departments, such as customer service, logistics, and IT, to ensure a seamless onboarding experience for new partners.Stakeholder Communication: Maintain clear and effective communication with the Head of Operations and other key stakeholders regarding onboarding progress and challenges.7. Performance Monitoring and ReportingKPI Tracking: Develop and monitor key performance indicators (KPIs) related to the onboarding process, such as time to onboard, partner satisfaction, and process efficiency.Reporting: Create detailed reports on onboarding activities and performance, providing insights and recommendations to the Head of Operations.Reporting and EscalationReports to: Head of OperationsEscalation Point: Escalate significant onboarding issues or delays to the Head of Operations for resolution. The Onboarding Manager is expected to create a positive onboarding experience for new partners, driving continuous improvement in onboarding processes and ensuring that new retailers and restaurants are integrated efficiently and effectively into the ecommerce platform.
