Payment Operations Specialist
hace 1 mes
Our purpose is clear: to create meaningful moments between people and the brands they love. We empower brands to expand their global reach to over 260 countries, ensuring simple and seamless e-commerce experiences for consumers worldwide. Through our comprehensive integration solutions, we provide a complete international checkout experience, covering local duties, taxes, fulfillment, delivery management, global returns, and payment processing.
Responsibilities
Be responsible for the Relationship management of Payment Service Providers within your scopeOptimise payments performance, assess growth opportunities, improve quality of service and costsPush revenue growth & margin improvement through demand generation initiatives, for example, co-marketing initiativesUnderstand payment trends, driving forces behind payment performance and substantiate with important metricsDevelop in depth knowledge of ESW's data sources, fraud and payment systems, and processes to gain insights into shopper behaviour and contribute to the payments strategyPlan for optimisations through new payment methods and strategies to enhance existing productsTracking adherence to Regulatory compliance and Card scheme rulesUse Data Analytics to generate payments & fraud critical metric materials, identify business improvement opportunities, optimise business performance, solve complex problems, and prove return on investmentEnsure cost and performance metrics deliver insights that enable the team to make better strategic and operational decisionsYou are the pilot Own the orchestration decisions and routing set-up together with technical teams
Requirements
Experience in e-commerce/online-payments, preferably in physical goods and retail sectorsExcellent skills querying data using Looker or similar & B.I. tools, manipulating data and building dashboards in excel (pivot tables, charts)Attention to detail required to drive formalisation of processes in complex and fast paced organisations.Effective communication skills and be comfortable interacting with Senior Management and third-party customersBachelors Degree or equivalent experience in a technical or finance areaRelated industry experience: Entry level to 2 yearsDeep knowledge in card flows, alternative payment methods, global shopper payment habitsEnglish is the primary working language
What's on offer?
Competitive salary and benefits: Your financial well being is important to us. Join ESW and experience the satisfaction of being rewarded for your hard work, dedication and commitment.Professional and personal development: Find your spark and leave your mark. We will ensure your talent is nurtured and cultivated for growth and success throughout your career with ESW.Hybrid Working: Our Hybrid Working Model empowers you to embrace the flexibility of hybrid working and enjoy the best of office and remote work. Diversity, Belonging & Inclusion: When we win, we win together. You'll be part of a culture that values every individual for who they are, fostering an environment where uniqueness is encouraged.
ESW is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at ESW are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law.
If you require any reasonable accommodations or adjustments throughout the hiring process, please let us know. We are dedicated to ensuring equal access and opportunity for all candidates.
About us:
ESW is the leading global and domestic direct-to-consumer (DTC) ecommerce company, empowering the world's best-loved brands to create safer, simpler and faster shopping experiences for consumers all around the globe. ESW acquired Scalefast in June 2022, and the combined 1,300 person organization offers brands and retailers a complete portfolio of technology and services that cost-effectively support any stage of company's development.
From compliance, data security, fraud protection, taxes and tariffs to demand generation, checkout, delivery, returns and customer service, our powerful combination of technology and human ingenuity covers the entire shopper journey across 200 markets, with 100% carbon neutral shipping to consumers. Headquartered in Dublin, Ireland, ESW has global offices in the US, UK, Spain, France, Italy, Japan, Hong Kong and Singapore. ESW is an Asendia Group company, a joint venture between La Poste and Swiss Post.
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