Industrialization Specialist

hace 1 día


Madrid, Madrid, España Amadeus A tiempo completo
About the Role

The Outpayce Industrialization Senior Specialist role is a key position within the Payment Product Management and Implementation teams at Amadeus. This role requires a strong understanding of payment processes and constraints, as well as the ability to communicate effectively with various stakeholders.

Key Responsibilities
  • Improve existing payment implementation products and processes for Airlines, Travel Agencies, and Hotel customers.
  • Implement short and mid-term strategies to enhance overall implementation industrialization by working closely with Product Management, R&D, and Implementation organizations.
  • Monitor the impact on the implementation team and customer satisfaction.
  • Identify areas of automation/industrialization to optimize implementation and propose solutions.
  • Assess and monitor the impact on the implementation process and customer satisfaction.
  • Be involved during product design to ensure implementation requirements are considered.
  • Ensure a smooth handover to Implementation teams for new product/feature development.
Requirements
  • Knowledge of implementation processes and constraints.
  • Functional and technical understanding of payment products.
  • Ability to understand and anticipate customer needs.
  • Strong communication skills to interact and collaborate with various stakeholders.
  • Experience facilitating cross-functional, cross-departmental forums for process enhancements and governance.
  • Process-oriented with a continuous improvement mindset and strong problem-solving skills.
About Amadeus

Amadeus is a global leader in travel technology, providing innovative solutions for the travel industry. We are committed to fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and being a role model for an inclusive employee experience.



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