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Customer Service Manager
hace 4 meses
Overview
We are seeking a personable and dynamic Customer Service Manager to join our team. This role focuses on managing guest relations and ensuring the quality of our services from arrival to delivery.Key Responsibilities for a Customer Service Manager (Guest Services)
Client Reception and Interaction: Meet and greet clients at Palma airport or hotels, ensuring a warm and efficient welcome.Order Delivery: Deliver pre-booked golf equipment to clients, ensuring timely and accurate fulfillment.Quality Assurance: Conduct thorough checks on all equipment before delivery to maintain high standards.Operations Management: Oversee the storage, cleaning, and maintenance of golf equipment.Customer Relations: Develop and maintain strong relationships with clients, addressing any concerns promptly.Reporting and Improvement: Maintain accurate records of interactions and service delivery, and provide feedback for continuous improvement. Essential Skills and Qualifications for a Customer Service Manager (Guest Services)Previous experience in customer service management.Fluent in English and good command of Spanish is a plus.Strong interpersonal and communication skills.Excellent organizational skills and attention to detail.Ability to work independently and in a team.Proficiency in basic administrative tasks and inventory management.Flexibility to work varied hours, including weekends and holidays.Ability to manage a team and handle high-pressure situations effectively.Ability to work independently and as part of a team.Experience in the hospitality or tourism industry is a plus.Valid driving license.What We Offer to Our Customer Service ManagersCompetitive salary A dynamic and inclusive work environment.Company car provided for business use.Enjoy a work-life balance with adaptable working hours.Opportunities to work on weekends.Standard 8-hour work shift duration.Engage in a dynamic work environment with varying shifts. Why You Should Join Our Team We are committed to creating a diverse and inclusive environment where all team members feel valued and empowered. We believe that diversity brings strength and innovation, and we strive to reflect the varied backgrounds of our customers and communities in our workforce. We encourage individuals from all backgrounds, including women, people of colour, LGBTQ+ individuals, and those with disabilities to apply. Join us and be part of a vibrant team dedicated to providing exceptional guest services.
