Customer Service Manager
hace 2 semanas
Trend Micro, a global leader in cybersecurity, is seeking a highly skilled Customer Service Manager to join our team. As a trusted security advisor, you will work closely with our customers to ensure their IT estate is secure and protected from evolving threats.
With a consultative mindset and a passion for technology, you will provide proactive technical support, share threat intelligence reports, and offer best practices to our premium customers. Your strong relationship-building skills will enable you to onboard new customers to our platforms, including Vision One, and represent their needs internally.
As a key member of our team, you will:
- Provide guidance, consultancy, and technical support to customers and channel partners during onboarding and implementation projects.
- Offer account management by supplying customers with technical updates, monthly/quarterly case reviews, threat assessments, and advisories for proactive risk protection.
- Escalate, manage, and progress technical support cases where appropriate.
- Work closely with account managers to identify expansion opportunities and risk.
- Present to all levels of a customer organization, including C-level, and run Proof of Concepts on Trend Micro solutions and products.
At Trend Micro, we value our employees' passion for success and offer a dynamic work environment where you can drive your own development and make a real impact. If you are a motivated and customer-focused individual with a strong background in cybersecurity, we encourage you to apply for this exciting opportunity.
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Customer Service Manager
hace 7 días
Madrid, Madrid, España Motorpoint A tiempo completoAbout the Role:We are seeking a highly skilled Customer Service Manager to join our team at Motorpoint. As a key member of our customer service team, you will play a vital role in maintaining our strong reputation with our customers.Key Responsibilities:Oversee the smooth running of the full vehicle handover process, including all paperwork, finance...
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Customer Service Team Manager
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Madrid, Madrid, España Kone México A tiempo completoJob Title: Customer Service Team ManagerJob Summary:As a Customer Service Team Manager at KONE, you will play a crucial role in leading a team of customer service professionals to deliver exceptional service to our customers. Your primary responsibility will be to manage, evaluate, develop, and lead the customer service team to ensure that our organization's...
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Customer Service Manager
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Madrid, Madrid, España Worldline A tiempo completoService Manager Role at WorldlineThis is an exciting opportunity to join Worldline, the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid.Key ResponsibilitiesLead the interface with customers, ensuring seamless service delivery and maintaining strong relationships.Accountable for existing services contracts...
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Customer Service Manager
hace 3 semanas
Madrid, Madrid, España Worldline A tiempo completoService Manager Role at WorldlineThis is an exciting opportunity to join Worldline, the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid.Key ResponsibilitiesLead the interface with customers, ensuring seamless service delivery and maintaining strong relationships.Accountable for existing services contracts...
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Customer Service Quality Assurance Manager
hace 3 semanas
Madrid, Madrid, España Parcelhero A tiempo completoJob Title: Customer Service Quality ManagerAt ParcelHero, we're on a mission to revolutionize the parcel delivery industry. As a Customer Service Quality Manager, you'll play a crucial role in ensuring our customers receive exceptional service, every time.Key Responsibilities:Develop and implement quality standards for customer service interactions, ensuring...
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Customer Service Quality Assurance Manager
hace 3 semanas
Madrid, Madrid, España Parcelhero A tiempo completoJob Title: Customer Service Quality ManagerAt ParcelHero, we're on a mission to revolutionize the parcel delivery industry. As a Customer Service Quality Manager, you'll play a crucial role in ensuring our customers receive exceptional service, every time.Key Responsibilities:Develop and implement quality standards for customer service interactions, ensuring...
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Customer Service Team Manager
hace 7 días
Madrid, Madrid, España Kone A tiempo completoJob Summary:The Customer Service Team Manager at KONE is responsible for leading and managing a team of customer service professionals to ensure exceptional customer experience and service delivery. The role involves developing and implementing strategies to improve customer satisfaction, loyalty, and retention.Key Responsibilities:Lead and manage a team of...
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Customer Service Operations Manager
hace 3 semanas
Madrid, Madrid, España Curium Pharma A tiempo completoJob Title: Customer Service ManagerAt Curium Pharma, we are seeking a highly skilled Customer Service Manager to join our team. As a key member of our customer-facing department, you will be responsible for planning and executing customer service department operations, analyzing commercial data, and suggesting areas for improvement.Key...
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Customer Service Operations Manager
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Madrid, Madrid, España Curium Pharma A tiempo completoJob Title: Customer Service ManagerAt Curium Pharma, we are seeking a highly skilled Customer Service Manager to join our team. As a key member of our customer-facing department, you will be responsible for planning and executing customer service department operations, analyzing commercial data, and suggesting areas for improvement.Key...
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Customer Service Manager Position
hace 2 días
Madrid, Madrid, España Motorpoint A tiempo completoAbout the RoleWe are seeking a highly skilled Customer Service Manager to join our team at Motorpoint, the UK's leading omnichannel car retailer. As a key member of our customer service team, you will play a pivotal role in maintaining our strong reputation with customers through exceptional service delivery.The ideal candidate will have a proven track...
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Customer Service Quality Assurance Manager
hace 7 días
Madrid, Madrid, España Parcelhero A tiempo completoJob Description:We are seeking a highly skilled Quality Control Manager to lead and oversee our quality assurance processes at ParcelHero. As a broker, we partner with leading courier services to offer our customers the best possible delivery options. Your role will involve managing the quality of our after-sales support, ensuring timely and effective issue...
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Customer Service Quality Manager
hace 2 semanas
Madrid, Madrid, España Inpost Iberia A tiempo completoJob SummaryWe are seeking a highly skilled Customer Service Quality Manager to join our team at Inpost Iberia. The successful candidate will be responsible for ensuring excellent customer service, developing and implementing quality procedures, and leading the ATC team to achieve our goals.Key ResponsibilitiesActive listening of ATC calls and monitoring...
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Customer Service Representative
hace 7 días
Madrid, Madrid, España Amadeus A tiempo completoJob Title: Service Account ManagerAbout the Role:As a Service Account Manager at Amadeus, you will be the primary customer care representative for strategic customers. Your key responsibilities will include monitoring service performance, fostering service/process improvements, and enhancing customer satisfaction.Key Responsibilities:* Primary customer care...
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Senior Customer Service Manager
hace 7 días
Madrid, Madrid, España Corsearch A tiempo completoAt Corsearch, we're looking for a seasoned leader to drive our customer service strategy and operations forward. As our Senior Customer Service Manager, you'll be responsible for developing and executing a comprehensive customer service strategy that delivers exceptional support across all customer touchpoints.The ideal candidate will have a strong...
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Senior Customer Service Manager
hace 2 semanas
Madrid, Madrid, España Corsearch A tiempo completoCustomer Service Leadership OpportunityCorsearch is seeking a seasoned customer service leader to drive exceptional support and service delivery across all customer interactions. As a Senior Customer Service Manager, you will develop and execute a comprehensive customer service strategy, overseeing teams responsible for order & renewal management, helpdesk,...
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Customer Service Representative
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Madrid, Madrid, España Amadeus A tiempo completoJob Title: Service Account ManagerAbout the Role:As a Service Account Manager at Amadeus, you will be the primary customer care representative for strategic customers. Your key responsibilities will include monitoring service performance, fostering service/process improvements, and enhancing customer satisfaction. You will also be responsible for customer...
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Senior Customer Service Manager
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Madrid, Madrid, España Msd A tiempo completoJob Summary:Msd is seeking a Senior Customer Service Manager to lead our Customer Service team. The ideal candidate will have a strong background in customer service, finance, or supply chain, with a minimum of 2 years of experience in a similar role.Key Responsibilities:Manage a team of Customer Service Analysts responsible for timely, accurate, and...
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Customer Service Representative
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Madrid, Madrid, España Cross Border Talents A tiempo completoJob Title: Customer Service, Tech Support, Sales, Account ManagerWe are seeking highly motivated and multilingual individuals to join our team as Customer Service, Tech Support, Sales, or Account Manager. As a representative of Cross Border Talents, you will be responsible for providing exceptional customer service, technical support, and sales expertise to...
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Customer Service Representative
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Madrid, Madrid, España Cross Border Talents A tiempo completoJob Title: Customer Service, Tech Support, Sales, Account ManagerWe are seeking highly motivated and multilingual individuals to join our team as Customer Service, Tech Support, Sales, or Account Manager. As a representative of Cross Border Talents, you will be responsible for providing exceptional customer service, technical support, and sales expertise to...
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Customer Service Operations Manager
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Madrid, Madrid, España Curium Pharma A tiempo completoJob SummaryAs a Customer Service Manager at Curium Pharma, you will be responsible for planning and executing customer service department operations. This includes analyzing commercial data to identify areas for improvement and proposing solutions to address complex manufacturing processes.Key ResponsibilitiesDirect people management responsibility,...