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Customer Service for Banking Sector
hace 4 meses
If so, we have an exciting opportunity for you as a Customer Service Representative
Your responsibilities and impact working as a Customer Service Representative will be:
- Handle client inquiries, technical complaints, and questions related to online banking and the phone app
- Provide end-to-end solutions for technical questions
- Assist clients with questions about their cards, accounts, payment status, and fraud while adhering to specific procedures
- Utilize call and email channels to assist clients
- Maintain security procedures around sensitive data
- Ensure accurate registration of actions taken with clients in the system
- Type of contract: Indefinido
- Fulltime rotative shifts, Mon-Fr from 09:00 - 21:00 and weekends from 9:00 - 17:00. 5 days a week, 2 weekends a month.
- Training: 2 weeks
- Equipment provided
- Growing opportunities within the company
- Events with the team
- Free Spanish lessons
- Meal allowances possible
- Constant training
- International environment
- Support from the company regarding NIE and SSN
- A native level of Dutch and a good level of English
- Having interest in the banking sector
- Being an attentive listener, comfortable and skilful at communicating with people
- Being energetic, innovative and working proactively at a fast pace
- Being able to handle sensitive data reliably
This Belgian Business Process Outsourcing company is well-known for providing a quality service in customer experience and business consultancy for their clients. As a proud people company constantly adapting to maintain a safe work environment for their employees, they are looking for new members to join their multilingual team based in Barcelona.
Living in Barcelona: What to Expect
- The unique experience of an international and diverse culture
- A beautiful beach city surrounded by both coastal towns and mountains
- Delightful gastronomic experiences of Spanish, Catalan and World cuisines
- Quite a dynamic and active urban life where it is difficult to get bored
- Sunny days, Mediterranean weather and a relaxed lifestyle
- An attractive startup and innovation hub with exciting opportunities
Apply now and enjoy a personalised recruitment process where diversity is not a Buzzword because it's normality. Get specific tips and tricks for your Resume and Interview with the hiring company to increase your chances of landing the job. #hiring #jobopening #applynow
