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Customer Service Representative for Banking Sector
hace 2 meses
We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Blu Selection. As a key member of our customer experience team, you will be responsible for providing exceptional service to our clients, resolving their inquiries and issues in a timely and professional manner.
Key Responsibilities- Handle client inquiries and complaints related to online banking and phone app services
- Provide end-to-end solutions for technical questions and issues
- Assist clients with questions about their accounts, payment status, and fraud
- Utilize call and email channels to assist clients
- Maintain security procedures around sensitive data
- Ensure accurate registration of actions taken with clients in the system
- Type of contract: Indefinite
- Full-time rotative shifts, Monday to Friday from 09:00 - 21:00 and weekends from 09:00 - 17:00
- Training: 2 weeks
- Equipment provided
- Growing opportunities within the company
- Events with the team
- Free language lessons
- Meal allowances possible
- International environment
- Support from the company regarding necessary documents
To succeed in this role, you will need:
- A native level of Dutch and a good level of English
- Interest in the banking sector
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and handle multiple tasks
- Reliability and attention to detail when handling sensitive data
Blu Selection is a Belgian Business Process Outsourcing company that provides quality services in customer experience and business consultancy to our clients. We are a people company that values a safe and inclusive work environment for our employees. We are looking for new members to join our multilingual team based in Barcelona.
About Barcelona- A unique experience of an international and diverse culture
- A beautiful beach city surrounded by coastal towns and mountains
- Delightful gastronomic experiences of Spanish, Catalan, and World cuisines
- A dynamic and active urban life with plenty of opportunities
- Sunny days, Mediterranean weather, and a relaxed lifestyle
- An attractive startup and innovation hub with exciting opportunities
