Empleos actuales relacionados con Customer Service - Madrid, Madrid - Ing
-
Customer Service Manager
hace 2 semanas
Madrid, Madrid, España Reconocida empresa A tiempo completo{"title": "Customer Service Manager", "description": "Customer Service ManagerAt Reconocida empresa, we're looking for a Customer Service Manager to join our team. As a key member of our customer service team, you'll be responsible for delivering exceptional customer experiences across multiple channels.Key Responsibilities:Develop and implement customer...
-
Customer Service Manager
hace 2 semanas
Madrid, Madrid, España Reconocida empresa A tiempo completo{"title": "Customer Service Manager", "description": "Customer Service ManagerAt Reconocida empresa, we're looking for a Customer Service Manager to join our team. As a key member of our customer service team, you'll be responsible for delivering exceptional customer experiences across multiple channels.Key Responsibilities:Develop and implement customer...
-
Customer Service Director
hace 3 semanas
Madrid, Madrid, España Galaxyfinx A tiempo completoAbout the RoleWe are seeking a highly motivated and experienced Customer Care Manager to lead our customer service department at Galaxyfinx. As a key member of our team, you will be responsible for providing outstanding customer service to our clients by developing effective customer service procedures, implementing customer loyalty programs, and setting...
-
Customer Service Director
hace 3 semanas
Madrid, Madrid, España Galaxyfinx A tiempo completo**Job Summary**Galaxyfinx is seeking a highly motivated and experienced Customer Care Manager to lead our customer service department. As a key member of our team, you will be responsible for providing outstanding customer service to our clients by developing effective customer service procedures, implementing customer loyalty programs, and setting customer...
-
Customer Service Director
hace 3 semanas
Madrid, Madrid, España Galaxyfinx A tiempo completo**Job Summary**Galaxyfinx is seeking a highly motivated and experienced Customer Care Manager to lead our customer service department. As a key member of our team, you will be responsible for providing outstanding customer service to our clients by developing effective customer service procedures, implementing customer loyalty programs, and setting customer...
-
Customer Service Director
hace 2 semanas
Madrid, Madrid, España Galaxyfinx A tiempo completoAbout GalaxyfinxGalaxyfinx is a digital bank that aims to deliver simplicity, technological advancement, and superior customer products and services. We are seeking a highly motivated and experienced Customer Care Manager to lead our customer service department.Job SummaryThe Customer Care Manager will be responsible for providing outstanding customer...
-
Customer Service Director
hace 2 semanas
Madrid, Madrid, España Galaxyfinx A tiempo completoAbout GalaxyfinxGalaxyfinx is a digital bank that aims to deliver simplicity, technological advancement, and superior customer products and services. We are seeking a highly motivated and experienced Customer Care Manager to lead our customer service department.Job SummaryThe Customer Care Manager will be responsible for providing outstanding customer...
-
Customer Service Director
hace 7 días
Madrid, Madrid, España Galaxyfinx A tiempo completoCustomer Care ManagerGalaxyfinx is seeking a seasoned Customer Care Manager to lead our customer service department. As a key member of our team, you will be responsible for delivering exceptional customer experiences and driving customer satisfaction.Key Responsibilities:Supervise day-to-day operations in the customer service department, ensuring seamless...
-
Customer Service Director
hace 7 días
Madrid, Madrid, España Galaxyfinx A tiempo completoCustomer Care ManagerGalaxyfinx is seeking a seasoned Customer Care Manager to lead our customer service department. As a key member of our team, you will be responsible for delivering exceptional customer experiences and driving customer satisfaction.Key Responsibilities:Supervise day-to-day operations in the customer service department, ensuring seamless...
-
Customer Service Director
hace 3 semanas
Madrid, Madrid, España Galaxyfinx A tiempo completoGalaxyfinx is a digital bank that aims to deliver simplicity, technological advancement, and superior customer products & services.We are seeking a motivated and experienced Customer Care Manager to lead our customer service department. Your goal will be to provide outstanding customer service to our clients by developing effective customer service...
-
Customer Service Director
hace 3 semanas
Madrid, Madrid, España Galaxyfinx A tiempo completoGalaxyfinx is a digital bank that aims to deliver simplicity, technological advancement, and superior customer products & services.We are seeking a motivated and experienced Customer Care Manager to lead our customer service department. Your goal will be to provide outstanding customer service to our clients by developing effective customer service...
-
Customer Service Representative
hace 1 semana
Madrid, Madrid, España Recruitas A tiempo completoCustomer Service Representative OpportunityWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our international call centre, you will be responsible for providing exceptional service to our customers via various communication channels.Key ResponsibilitiesRespond to...
-
Customer Service Representative
hace 7 días
Madrid, Madrid, España Recruitas A tiempo completoCustomer Service Representative OpportunityWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our international call centre, you will be responsible for providing exceptional service to our customers via various communication channels.Key ResponsibilitiesRespond to...
-
Customer Service Representative
hace 3 semanas
Madrid, Madrid, España 2K A tiempo completoJob SummaryWe are seeking a highly skilled Customer Service Associate to join our team at 2K Games. As a key member of our Customer Service Operations, you will play a critical role in ensuring our customers receive exceptional service and support.Key ResponsibilitiesProvide timely and accurate responses to customer inquiries and issuesDevelop in-depth...
-
Customer Service Representative
hace 3 semanas
Madrid, Madrid, España 2K A tiempo completoJob SummaryWe are seeking a highly skilled Customer Service Associate to join our team at 2K Games. As a key member of our Customer Service Operations, you will play a critical role in ensuring our customers receive exceptional service and support.Key ResponsibilitiesProvide timely and accurate responses to customer inquiries and issuesDevelop in-depth...
-
Customer Service Representative
hace 1 semana
Madrid, Madrid, España Recruitas A tiempo completoCustomer Service Representative OpportunityWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our international call centre, you will be responsible for providing exceptional service to our customers via various communication channels.Key ResponsibilitiesRespond to...
-
Customer Service Representative
hace 7 días
Madrid, Madrid, España Recruitas A tiempo completoCustomer Service Representative OpportunityWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our international call centre, you will be responsible for providing exceptional service to our customers via various communication channels.Key ResponsibilitiesRespond to...
-
Customer Service Ambassador
hace 2 semanas
Madrid, Madrid, España Thermo Fisher Scientific A tiempo completo{"h1": "Customer Service Representative", "p": "At Thermo Fisher Scientific, we are seeking a highly skilled Customer Service Representative to join our team.As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to clients, ensuring their inquiries and issues are resolved in a timely and...
-
Customer Service Ambassador
hace 2 semanas
Madrid, Madrid, España Thermo Fisher Scientific A tiempo completo{"h1": "Customer Service Representative", "p": "At Thermo Fisher Scientific, we are seeking a highly skilled Customer Service Representative to join our team.As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to clients, ensuring their inquiries and issues are resolved in a timely and...
-
Customer Service Representative
hace 5 días
Madrid, Madrid, España Thermo Fisher Scientific A tiempo completo{"h1": "Customer Service Representative", "p": "At Thermo Fisher Scientific, we are seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our clients, ensuring their inquiries and issues are resolved in a timely...
Customer Service
hace 3 meses
At ING we are looking for a Customer Service & Efficiency Supervisor Your role and work environment: We are looking for a talented and enthusiastic Customer Service & Efficiency Supervisor to join our COO Contact Center.
You manage the performance and professional development of people in your team.You work in a customer obsession area, that means:
You provide a differentiating experience for ING's customers at optimal value and profitability for ING.
You will work closely with customers and key stakeholders to achieve the initiatives from customer experience perspective that respond to the vision, strategy, and road map of the COO.
You are passionate about improving the client experience and have a broad knowledge on ING products, remote channels, and local market.
You understand and analyze all inputs to simplify customer process.You will be responsible for the regulatory compliance of the channel, the control of budgets and the fulfillment of objectives of satisfaction and service levels.
You should work closely with other stakeholders:
Digital:
bidirectional communication to work on digitalization of our customers.
Business tribes:
to understand their needs and be proactive in our proposals to improve our services and products.
You are responsible of managing and developing the people of your team, their performance and evaluation.
Your key responsibilities:
Lead part of the internal services team.
Be the guarantor of the bank's customer satisfaction, offering a differential service.
Work with the vision of a single funnel in remote (Services, Chat, Sales), face to face and digital.
Spokesperson with Business Tribes to be aligned with CCO and the Bank.
Follow up of KPIs and elaboration of the Services E2E dashboard.
Ensure high agent engagement (internal and external).
Safeguard the Service Levels and Abandonment Ratio established as a target.
Ensure maximum satisfaction in incident management.
Transform and deploy new relationship models that ensure an E2E service in the processes.
Improve agent FCR by empowering the First Line.
Shorten incident resolution times.
Increase team engagement.
Manage issues and regulatory issues in a timely manner.
What are we looking for? Master or bachelor's degree with a minimum of 2 years of professional experience in contact center
Curiosity to understand the industry, bank, and customer dynamics.
Proactivity to create from scratch and connect points thinking strategically to drive change while building towards the vision.
Accountability to get things done generating rigorous output based on data and facts.
Combination of analytical mindset and skills together with pragmatic thoughts to deliver and have impact on customers and bank results.
Customer focused and results-oriented personGreat organizational, oral and written communication skills
Passionate about innovation, new market trends and future thinker
Be curious, passionate about Sales and be aware of trends in customer communication channels.
Able to work in an autonomous way, to take initiative and to make things happen with a can-do attitude
Strong problem analysis and judgment skills (recognizing key information, problem identification, etc.).
Be a team player, encourage alignment between individuals, Tribes, Squads, Chapters.
Amazing communication skills (in both English and Spanish) to present and challenge your strategy to stakeholders and users.
Ability to work at an international level
Versatility and experience in several business domains is a plus
You are creative and a proactive thinker who likes to work in a multidisciplinary team in an agile environment.
What do we offer? The time you spend at work, the challenges you face or the lessons you get are very important, but..
What about your personal life? At ING we want your work to fulfill you in every way, and that is why we take care of even the smallest details.
Check out what is waiting for youBe flexible my friend. Our model is all about flexibility and accountability.
Keeping both our customers and our colleagues needs in mind, you determine together which days you work at home and which you come to ING MAD to offer your best self.
Do your thing.Restaurant card. So that thinking about what to have for lunch doesn't take up your time or your cravings.
Our house will be your home. In our offices you can find electric mobility solutions, doctor, hairdresser, gym, The Good Service (to help you with your errands) and much more
Health insurance. For you and all your family (spouse/partner and children).
Life insurance. We help you protect what matters most to you.
Flexible remuneration.
In addition, you will enjoy our flexible remuneration model, through a more tax-advantaged way, you will be able to access other services such as nursery, transport card, training aids...
Free company shuttle. It doesn't matter where you live.We have 6 routes (North, Central, South, A5, A42 and A6) to get you to our ING office in Madrid comfortably.
Banking benefits. Special loans with more beneficial conditions.Special mortgage conditions after 6 months working at the bank.
And you can benefit from our pension plan after 1 month with us
More vitality and more belonging 360o care of the employee (physical, mental, social connection & purpose).
Physiotherapy service on site.
Runners club with your own trainer.
Clinics with professional, world-class athletes.
Gympass service.
Employee Networks:
Rainbow Lions (LGBTQI+) & Leonas.
Get to know Us We are a team of more than 1600 people sharing one idea: doing our bit in helping our clients create a better future for themselves, by providing them with the tools they need to get where they want to go.
A fully online bank where technology, innovation, simplicity and transparency are the main ingredients, and the first one to work with agile methodologies.
And although we are based in Spain, we are lucky to work in an international bank with presence in more than 40 countries.
We are proud to have a diverse team and we are committed to continue developing a culture of Diversity, Inclusion and Belonging to foster a culture of collaboration and innovation that represents all collectives in the society.
And even though we look orange on the outside, we are green on the inside. Our ambition in Sustainability is Empowering (y)our Sustainability journey.We are embarking on our path, for us, but we are also there for when our clints decide to embark on this journey.
Making things happen, helping others be successful, always being one step ahead—that's our DNA. If you look at yourself in the mirror and your reflection matches our way of being and are looking forward to meeting you-
- En ING buscamos a un Customer Service & Efficiency Supervisor Tu rol y entorno de trabajo: Buscamos un Customer Service & Efficiency Supervisor con talento y entusiasmo para unirse a nuestro Centro de Contacto COO.
Trabajas en un área de obsesión por el cliente, es decir:
Proporcionas una experiencia diferenciadora a los clientes de ING con un valor y rentabilidad óptimos para ING.
Trabajarás en estrecha colaboración con los clientes y las principales partes interesadas para lograr las iniciativas desde la perspectiva de la experiencia del cliente que responden a la visión, estrategia y hoja de ruta del COO.
Te apasiona mejorar la experiencia del cliente y tienes un amplio conocimiento sobre los productos de ING, los canales a distancia y el mercado local.
Entenderás y analizarás todos los inputs para simplificar el proceso del cliente.Serás responsable del cumplimiento normativo del canal, del control de presupuestos y del cumplimiento de objetivos de satisfacción y niveles de servicio.
Deberás trabajar en estrecha colaboración con otras partes interesadas:Digital:
comunicación bidireccional para trabajar en la digitalización de nuestros clientes.
Tribus de negocio:
para entender sus necesidades y ser proactivos en nuestras propuestas de mejora de nuestros servicios y productos.
Eres responsable de la gestión y desarrollo de las personas de tu equipo, su desempeño y evaluación.
Tus principales responsabilidades:
Liderar parte del equipo de servicios internos.
Ser garante de la satisfacción del cliente del banco, ofreciendo un servicio diferencial.
Trabajar con la visión de embudo único en remoto (Servicios, Chat, Ventas), presencial y digital.
Interlocutor con las Tribus de Negocio para estar alineado con el CCO y el Banco.
Seguimiento de KPIs y elaboración del cuadro de mando de Servicios E2E.
Garantizar un alto compromiso de los agentes (internos y externos).
Salvaguardar los Niveles de Servicio y el Ratio de Abandono establecidos como objetivo.
Garantizar la máxima satisfacción en la gestión de incidencias.
Transformar y desplegar nuevos modelos de relación que aseguren un servicio E2E en los procesos.
Mejorar el FCR de los agentes potenciando la Primera Línea.
Acortar los tiempos de resolución de incidencias.
Aumentar el compromiso del equipo.
Gestionar a tiempo las incidencias y las cuestiones normativas.
¿Qué buscamos?
Máster o licenciatura con un mínimo de 2 años de experiencia profesional en contact center
Curiosidad por entender el sector, el banco y la dinámica del cliente.
Proactividad para crear desde cero y conectar puntos pensando estratégicamente para impulsar el cambio mientras se construye hacia la visión.
Responsabilidad para hacer las cosas generando resultados rigurosos basados en datos y hechos.Combinación de mentalidad analítica y habilidades junto con pensamientos pragmáticos para entregar y tener impacto en los clientes y los resultados del banco.
Orientación al cliente y a los resultadosGran capacidad de organización y comunicación oral y escrita
Apasionado por la innovación, las nuevas tendencias del mercado y pensador de futuro
Ser curioso, apasionado por las ventas y estar al tanto de las tendencias en los canales de comunicación con los clientes.
Capaz de trabajar de forma autónoma, tomar la iniciativa y hacer que las cosas sucedan con una actitud de «sí se puede».
Gran capacidad de análisis de problemas y de juicio (reconocimiento de información clave, identificación de problemas, etc.).Ser un jugador de equipo, fomentar la alineación entre individuos, Tribus, Escuadrones, Capítulos.
Increíbles habilidades de comunicación (tanto en inglés como en español) para presentar y desafiar su estrategia a las partes interesadas y a los usuarios.
Capacidad para trabajar a nivel internacional.Versatilidad y experiencia en varios dominios de negocio es un plus
Eres creativo y un pensador proactivo al que le gusta trabajar en un equipo multidisciplinar en un entorno ágil.
¿Qué ofrecemos?
El tiempo que pasas en el trabajo, los retos a los que te enfrentas o las lecciones que obtienes son muy importantes, pero...
¿Y tu vida personal?
En ING queremos que tu trabajo te llene en todos los sentidos, y por eso cuidamos hasta el más mínimo detalle.
Echa un vistazo a lo que te esperaSé flexible. Nuestro modelo se basa en la flexibilidad y la responsabilidad.
Teniendo en cuenta tanto las necesidades de nuestros clientes como las de nuestros compañeros, tú determinas conjuntamente qué días trabajas en casa y cuáles vienes a ING MAD para ofrecer lo mejor de ti.
Haz lo tuyo.Tarjeta restaurante. Para que pensar qué comer no te quite tiempo ni antojos.
Nuestra casa será tu casa. En nuestras oficinas encontrarás soluciones de movilidad eléctrica, médico, peluquería, gimnasio, The Good Service (para ayudarte con tus recados) y mucho más
Seguro médico. Para ti y toda tu familia (cónyuge/pareja e hijos).
Seguro de vida. Te ayudamos a proteger lo que más te importa.
Retribución flexible.
Además, disfrutarás de nuestro modelo de retribución flexible, de una forma más ventajosa fiscalmente, podrás acceder a otros servicios como guardería, tarjeta de transporte, ayudas a la formación...
Lanzadera de empresa gratuita. No importa donde vivas.Tenemos 6 rutas (Norte, Centro, Sur, A5, A42 y A6) para que llegues cómodamente a nuestra oficina ING en Madrid.
Ventajas bancarias. Préstamos especiales con condiciones más beneficiosas.Condiciones especiales de hipoteca a partir de los 6 meses trabajando en el banco.
Y puedes beneficiarte de nuestro plan de pensiones después de 1 mes con nosotros
Más vitalidad y más pertenencia Cuidado 360o del empleado (físico, mental, financiero y social).
Servicios de salud en la empresa (fisioterapia, servicios psicológicos y médicos).
Deporte naranja (fútbol, baloncesto, running, golf, gympass...).
Redes de empleados:
Rainbow Lions (LGBTQI+) y Leonas.
Conócenos Somos un equipo de más de 1600 personas que compartimos una idea: aportar nuestro granito de arena para ayudar a nuestros clientes a crearse un futuro mejor, proporcionándoles las herramientas que necesitan para llegar donde quieren.
Un banco totalmente online donde la tecnología, la innovación, la sencillez y la transparencia son los ingredientes principales, y el primero en trabajar con metodologías ágiles.
Y aunque tenemos nuestra sede en España, tenemos la suerte de trabajar en un banco internacional con presencia en más de 40 países.
Estamos orgullosos de contar con un equipo diverso y nos comprometemos a seguir desarrollando una cultura de Diversidad, Inclusión y Pertenencia para fomentar una cultura de colaboración e innovación que represente a todos los colectivos de la sociedad.
Y aunque parezcamos naranjas por fuera, somos verdes por dentro. Nuestra ambición en Sostenibilidad es Empowering (y)our Sustainability journey. Emprendemos nuestro camino, para nosotros, pero también estamos ahí para cuando nuestros clints decidan emprender este viaje.Hacer que las cosas sucedan, ayudar a otros a tener éxito, ir siempre un paso por delante: ese es nuestro ADN.
Si te miras al espejo y tu reflejo coincide con nuestra forma de ser y trabajar... estamos deseando conocerte