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Customer Service Representative
hace 2 meses
We are seeking a highly skilled Customer Service Associate to join our team at 2K Games. As a key member of our Customer Service Operations, you will play a critical role in ensuring our customers receive exceptional service and support.
Key Responsibilities- Provide timely and accurate responses to customer inquiries and issues
- Develop in-depth knowledge of 2K products and services
- Lead complex customer service incidents and work to resolve them efficiently
- Interact effectively with customers and internal developers to resolve issues
- Assist in generating training materials and customer-facing documentation
- Stay up-to-date with customer service processes and procedures
- Collaborate with other internal customer service associates to achieve team goals
- High school graduate or equivalent
- Technical proficiency with PCs and gaming consoles
- Digital literacy, specifically MS Office Suite and G Suite
- Ability to quickly learn customer service tools and techniques
2K is a global video game company, publishing titles developed by some of the most influential game development studios in the world. Our portfolio of titles includes critically-acclaimed franchises such as NBA 2K, 2K PGA, Battleborn, BioShock, Borderlands, and more.
