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Customer Service Director
hace 2 meses
Galaxyfinx is seeking a seasoned Customer Care Manager to lead our customer service department. As a key member of our team, you will be responsible for delivering exceptional customer experiences and driving customer satisfaction.
Key Responsibilities:- Supervise day-to-day operations in the customer service department, ensuring seamless execution of customer service procedures.
- Respond promptly to customer service issues, resolving them efficiently and effectively.
- Develop and implement effective customer service procedures, policies, and standards to enhance customer satisfaction.
- Collaborate with the team to set and achieve customer satisfaction goals, driving continuous improvement.
- Implement a customer loyalty program to foster long-term relationships with our clients.
- Maintain accurate records and documentation of customer service activities and discussions.
- Analyze service statistics and prepare detailed reports on findings, informing strategic decisions.
- Recruit, train, and develop new customer service agents to ensure a high-performing team.
- Manage the approved budget of the customer service department, ensuring efficient resource allocation.
- Stay up-to-date on the latest industry techniques and methods, applying knowledge to drive innovation.
- Bachelor's degree in business administration or a relevant field.
- Minimum 5 years of proven experience in a customer service position.
- Excellent knowledge of management methods and techniques.
- Proficiency in English.
- Working knowledge of customer service software, databases, and tools.
- Awareness of industry's latest technology trends and applications.
- Ability to think strategically and lead.
- Strong client-facing and communication skills.
- Advanced troubleshooting and multi-tasking skills.
- Attractive income (base salary & performance bonus) in Viet Nam fintech markets.
- Full-salary paid for social insurance & Premium healthcare package.
- 20 days of annual leave, 10 days of sick leave, and public holidays.
- Devices provided (Macbook, mouse, monitor...).
- Frequent team bonding and company activities/events.
- Work in a newly innovated office and open working space.
- Improve English skills, learn more about thinking and working style.
- Fully adopt Agile way of working, lean team structure.
- Working with many talented people with good manners from 13 various cultural backgrounds.
- Empowered to listen to creative ideas, and there is no distance between bosses and employees.
