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Customer Service Director

hace 2 meses

Madrid, Madrid, España Galaxyfinx A tiempo completo

Galaxyfinx is a digital bank that aims to deliver simplicity, technological advancement, and superior customer products & services.

We are seeking a motivated and experienced Customer Care Manager to lead our customer service department. Your goal will be to provide outstanding customer service to our clients by developing effective customer service procedures, implementing customer loyalty programs, and setting customer satisfaction goals.

Responsibilities

  1. Supervising day-to-day operations in the customer service department.
  2. Responding to customer service issues in a timely manner.
  3. Creating effective customer service procedures, policies, and standards.
  4. Developing customer satisfaction goals and coordinating with the team to meet them on a steady basis.
  5. Implementing an effective customer loyalty program.
  6. Maintaining accurate records and documenting all customer service activities and discussions.
  7. Assessing service statistics and preparing detailed reports on your findings.
  8. Hiring and training new customer service agents.
  9. Managing the approved budget of the customer service department.
  10. Staying informed on the latest industry techniques and methods.

Qualifications and Requirements

  1. Bachelor's degree in business administration or relevant field.
  2. A minimum of 5 years of proven experience in a customer service position.
  3. Experience in providing customer service support.
  4. Excellent knowledge of management methods and techniques.
  5. Proficiency in English.
  6. Working knowledge of customer service software, databases, and tools.
  7. Awareness of industry's latest technology trends and applications.
  8. Ability to think strategically and to lead.
  9. Strong client-facing and communication skills.
  10. Advanced troubleshooting and multi-tasking skills.

What we can offer?

  1. Attractive income (base salary & performance bonus) in the fintech industry.
  2. Full-salary paid for social insurance & Premium healthcare package.
  3. 20 days of annual leave, 10 days of sick leave, and public holidays.
  4. Devices provided (Macbook, mouse, monitor…).
  5. Frequent team bonding and company activities/events.
  6. Work in a newly innovated office and open working space.
  7. Improve English skills, learn more about thinking and working style. Fully adopt Agile way of working, lean team structure.
  8. Working with many talented people with good manners from various cultural backgrounds.
  9. Empowered to listen to creative ideas, and there is no distance between bosses and employees.

Our Vision

Galaxyfinx aims to establish and bridge new fintech business to create a better tomorrow for Vietnamese people. We provide an inspired working environment where you will be able to access and experience cutting-edge technologies in industry and creativity.