Helpdesk Technician

hace 1 semana


Madrid, Madrid, España Novasyte A tiempo completo
Join us on our exciting journey

We are looking for a Technical Support Analyst German/English speaker. This role will be responsible in providing support to concerns raised by all Virtual Trials Study participant. This position will also be involved in performing troubleshooting steps for access related issues and other Tier-1 technical concerns.

Further scope includes working with relevant Virtual Trials support teams such as Tier 2 and Study Concierge for concerns that require escalation.

If you want to play a key role in a multicultural, dynamic and committed fun team this could be the role for you

Your responsibilities will include:

  • Being in charge of technical assistance services and provides a first line support service;
  • Registering the calls in the Help Desk Management tool according to the agreed procedures;
  • Providing remote technical assistance to the customers in order to solve the problems related to the product use or a malfunctioning order;
  • Reporting the customers' problems to the relevant department, identifies and communicate the solution to the customer;
  • Involving the company's technical assistance resources for a customer service visit when a remote solution is not possible;
  • Following up the incidents until their resolution or their closing;
  • Alerting the Help Desk Supervisor or Help Desk Manager in case of issue;
  • Updating and complete the helpdesk knowledge database,
  • Keeping himself updated on the company products;
  • Acting as a reference for his colleagues;
  • Sharing the information with the other team members and the management;
  • Contributing to the integration of new colleagues (training, monitoring);
  • Contributing to the improvement of the tools and procedures (reserved for the Senior Help Desk Operator);
  • As required, assisting or providing training for clients.

Skills & Competencies:

  • Fluent command of English and Italian
  • Strong communication skills, to effectively communicate with endusers, customers and team members
  • Experience in Service Desk Operations preferred
  • Customer service orientation and ability to provide exceptional customer support
  • Ability to work independently and collaboratively in a teamoriented environment
  • Pharma industry exposure would be a plus
We invite you to join IQVIA- Recognized by Great Place to Work as the second best company to work for in Spain (March 2019)

  • FORTUNE Magazine's World's Most Admired Companies list for the third year in a row (January 2020)
  • Recognized by the 2016 Scrip Awards as the Best Fullservice Provider Contract Research Organization (CRO)
  • Awarded the 2016 Eagle Award from the Society for Clinical Research Sites (SCRS) for the fourth consecutive year.
  • A sitenominated award recognizing contract research organizations (CRO) and biopharmaceutical sponsors dedicated to building positive relationships with research sites through leadership, professionalism and integrity.
  • IQVIA named in The International Association of Outsourcing Professionals (IAOP) 2017 Global Outsourcing 100 List which recognizes the world's best service providers across a range of industries.
IQVIA is an equal opportunity employer. We make employment decisions based on qualifications and merit. We prohibit discrimination based on any unlawful consideration such as age, race, national origin, gender or other "protected status."


IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry.

We believe in pushing the boundaries of human science and data science to make the biggest impact possible - to help our customers create a healthier world.

Learn more at

  • Madrid, Madrid, España Csassociats A tiempo completo

    Buscamos un/unaIT Helpdesk/Workplace Technician para incorporar enel equipo de Workplace de uno de nuestros clientes ubicado en el centro de Madrid.Serás encargado/a de identificar, registrar e intentar resolver incidencias o peticiones de un cliente internacional siguiendo los protocolos definidos. También te encargarás de la configuración y...


  • Madrid, Madrid, España Csassociats A tiempo completo

    Buscamos un/unaIT Helpdesk/Workplace Technician para incorporar enel equipo de Workplace de uno de nuestros clientes ubicado en el centro de Madrid.Serás encargado/a de identificar, registrar e intentar resolver incidencias o peticiones de un cliente internacional siguiendo los protocolos definidos.También te encargarás de la configuración y...


  • Madrid, Madrid, España Akkodis A tiempo completo

    Job description:From AKKODIS, a leading global technology services multinational, we are looking for youIf you are interested in a STABLE project in an INTERNATIONAL environment, this is YOUR OPPORTUNITYWe are selecting profiles Helpdesk Support Technician level 1, to provide telephone and ticket support in FRENCH AND / OR ENGLISH who can speak Spanish to...


  • Madrid, Madrid, España AKKA TECHNOLOGIES A tiempo completo

    From AKKODIS, a leading global technology services multinational, we are looking for youIf you are interested in a STABLE project in an INTERNATIONAL environment, this is YOUR OPPORTUNITYWe are selecting profiles Helpdesk Support Technician level 1, to provide telephone and ticket support in FRENCH AND / OR ENGLISH who can speak Spanish to work in Madrid,...


  • Madrid, Madrid, España Csa Associats A tiempo completo

    Buscamos un/una IT Helpdesk/Workplace Technician para incorporar en el equipo de Workplace de uno de nuestros clientes ubicado en el centro de Madrid.Serás encargado/a de identificar, registrar e intentar resolver incidencias o peticiones de un cliente internacional siguiendo los protocolos definidos.También te encargarás de la configuración y...

  • IT Helpdesk Analyst

    hace 1 semana


    Madrid, Madrid, España Saint Louis University, Madrid Campus A tiempo completo

    IT Helpdesk Analyst (English required) en presencial.The Madrid Campus of Saint Louis University is seeking applicants for a full-time position of IT Helpdesk Analyst to provide 1st line IT support to Faculty Staff and Students as part of the IT Operations Team.Responsibilities:Focal point of contact for Faculty Staff and Students seeking technical...


  • Madrid, Madrid, España lastminute A tiempo completo

    Company DescriptionJob Description:We're looking for a Helpdesk Support Technician to join our End User Services team. This role will be based in our Madrid office but it is possible to work remotely one week out of every 3In this role, you'll have the opportunity to develop your skills and take ownership of this site. We aren't just looking for someone to...


  • Madrid, Madrid, España Demant A tiempo completo

    Audika is a multinational hearing care company, part of the Demant Group, a global group covering all areas of hearing care. Audika has more than 2,750 hearing centers in 26 countries. In Spain, Audika is in expansion and has more than 135 hearing centers providing hearing services to our clients. For our head office in Alcobendas Madrid, we are looking for...


  • Madrid, Madrid, España Packlink Careers A tiempo completo

    About usAt Auctane, we are united by a passion to help sellers — wherever they are, however they operate — fulfil the promises they make to consumers. The Auctane's mission is to fuel commerce through exceptional delivery. We make it possible for businesses to meet the ever-rising expectations of their customers, and we make the world smaller and more...


  • Madrid, Madrid, España Sharp Brains Ltd A tiempo completo

    Freelancers are encouraged to apply.JOB DESCRIPTIONDesktop Technician will provide day to day localPosition Responsibilities and FunctionsProvide first/second level contact and problem resolution for customer issues.Work with vendors to remediate complex AV issues as needed.Provide timely communication on issue status and resolution.Maintain ticket updates...

  • IT Operations Specialist

    hace 1 semana


    Madrid, Madrid, España Radisson Hotel Group A tiempo completo

    Team Mission: We're looking fortech-savvy, hospitality focused, individuals to join a new team within RadissonHotel Gorup (RHG) IT Service Management area, based in Radisson's Centerof Excellence in Madrid. The First LevelSupport team's primary function is to support RHG's central PropertyManagement Systems (PMS), used by more than 400 hotels worldwide...

  • Hotline Service Engineer

    hace 1 semana


    Madrid, Madrid, España bioMérieux sa A tiempo completo

    A family-owned company, bioMérieux has grown to become a world leader in the field of in vitro diagnostics. For 60 years and across the world, we have imagined and developed innovative diagnostics solutions to improve public health. Today, our teams are spread across 45 countries and serve 160 countries with the support of a large distribution network.Come...


  • Madrid, Madrid, España bioMerieux SA Career Site - MULTI-LINGUAL A tiempo completo

    A family-owned company, bioMérieux has grown to become a world leader in the field of in vitro diagnostics. For 60 years and across the world, we have imagined and developed innovative diagnostics solutions to improve public health. Today, our teams are spread across 45 countries and serve 160 countries with the support of a large distribution network.Come...


  • Madrid, Madrid, España bioMerieux SA Career Site - MULTI-LINGUAL A tiempo completo

    A family-owned company, bioMérieux has grown to become a world leader in the field of in vitro diagnostics. For 60 years and across the world, we have imagined and developed innovative diagnostics solutions to improve public health. Today, our teams are spread across 45 countries and serve 160 countries with the support of a large distribution network.Come...


  • Madrid, Madrid, España Biomérieux Sa A tiempo completo

    To access all opportunities available in the company globally A family-owned company, bioMérieux has grown to become a world leader in the field of in vitro diagnostics. For 60 years and across the world, we have imagined and developed innovative diagnostics solutions to improve public health. Today, our teams are spread across 45 countries and serve 160...


  • Madrid, Madrid, España Hoppr LTD A tiempo completo

    Make your mark in Connected TV advertising industry Digital Advertising Project Management to lead our talented team Startup tech company (Europe based Spain)Who are Hoppr?Hoppr is a global advertising innovator that has created a low touch platform to bridge the divide between brands and consumers on digital devices.The company's flagship product is...


  • Madrid, España Csassociats A tiempo completo

    Buscamos un/unaIT Helpdesk/Workplace Technician para incorporar enel equipo de Workplace de uno de nuestros clientes ubicado en el centro de Madrid.Serás encargado/a de identificar, registrar e intentar resolver incidencias o peticiones de un cliente internacional siguiendo los protocolos definidos.También te encargarás de la configuración y...


  • Madrid, España Csa Associats A tiempo completo

    Buscamos un/una IT Helpdesk/Workplace Technician para incorporar en el equipo de Workplace de uno de nuestros clientes ubicado en el centro de Madrid.Serás encargado/a de identificar, registrar e intentar resolver incidencias o peticiones de un cliente internacional siguiendo los protocolos definidos.También te encargarás de la configuración y...


  • Madrid, España CSA Associats A tiempo completo

    Buscamos un/una IT Helpdesk/Workplace Technician para incorporar en el equipo de Workplace de uno de nuestros clientes ubicado en el centro de Madrid. Serás encargado/a de identificar, registrar e intentar resolver incidencias o peticiones de un cliente internacional siguiendo los protocolos definidos. También te encargarás de la configuración y...


  • Madrid, España lastminute.com A tiempo completo

    Company Description **Job Description**: We're looking for a Helpdesk Support Technician to join our End User Services team. This role will be based in our Madrid office but it is possible to work remotely one week out of every 3 In this role, you'll have the opportunity to develop your skills and take ownership of this site. We aren't just looking for...

  • IT Helpdesk Analyst

    hace 4 días


    Madrid, España Saint Louis University, Madrid Campus A tiempo completo

    IT Helpdesk Analyst (English required) en presencial. The Madrid Campus of Saint Louis University is seeking applicants for a full-time position of IT Helpdesk Analyst to provide 1st line IT support to Faculty Staff and Students as part of the IT Operations Team. **Responsibilities**: Focal point of contact for Faculty Staff and Students seeking technical...


  • Madrid, España Demant A tiempo completo

    Description- Audika is a multinational hearing care company, part of the Demant Group, a global group covering all areas of hearing care. Audika has more than 2,750 hearing centers in 26 countries. In Spain, Audika is in expansion and has more than 135 hearing centers providing hearing services to our clients. - For our head office in Alcobendas - Madrid, we...


  • Madrid, España lastminute.com A tiempo completo

    Company Description Our mission is to lead the travel industry by leveraging technology to simplify, personalise, and enhance our customers’ travel experience. Experts in brightening up online travel, we help our customers find and do "whatever makes them pink". We continuously invest in talented people who ensure our offering is closer to the needs of...


  • Madrid, España Packlink Careers A tiempo completo

    **About us** At Auctane, we are united by a passion to help sellers — wherever they are, however they operate — fulfil the promises they make to consumers. The Auctane's mission is to fuel commerce through exceptional delivery. We make it possible for businesses to meet the ever-rising expectations of their customers, and we make the world smaller and...


  • Madrid, España Packlink Careers A tiempo completo

    **About us**: Every day, the complex challenges of global shipping and logistics bring growing pains that fast-growing online brands struggle to negotiate. Getting products into the hands of customers quickly and affordably is a challenge for most. At Auctane, we serve and champion these merchants every day. Our software stack solves shipping and logistics...

  • It Support Technician

    hace 2 días


    Madrid, España Médecins Sans Frontierès A tiempo completo

    .Select how often (in days) to receive an alert: Create AlertIT SUPPORT TECHNICIAN (BASED IN BARCELONA) 1 ESFull TimeProjects & ITDo your skills and experience not precisely match the requirements? MSF-OCBA is an organization committed to promoting diversity and equity by providing equal access to professional opportunities. We understand that women, people...


  • Madrid, España Auctane Careers A tiempo completo

    **About us** At Auctane, we are united by a passion to help sellers — wherever they are, however they operate — fulfil the promises they make to consumers. The Auctane's mission is to fuel commerce through exceptional delivery. We make it possible for businesses to meet the ever-rising expectations of their customers, and we make the world smaller and...

  • It Support Technician

    hace 2 días


    Madrid, España Médecins Sans Frontierès A tiempo completo

    Select how often (in days) to receive an alert: Create AlertIT SUPPORT TECHNICIAN (BASED IN BARCELONA) 1 ESFull TimeProjects & ITDo your skills and experience not precisely match the requirements? MSF-OCBA is an organization committed to promoting diversity and equity by providing equal access to professional opportunities. We understand that women, people...

  • IT Operations Analyst

    hace 3 días


    Madrid, España Saint Louis University in Spain A tiempo completo

    The Madrid Campus of Saint Louis University is seeking applicants for a full-time position of IT Helpdesk Analyst to provide 1st line IT support to Faculty, Staff and Students, as part of the IT Operations Team. **Responsibilities**: - Focal point of contact for Faculty, Staff and Students seeking technical assistance. - Generate, prioritize, and update...


  • Madrid, España Sharp Brains - Global IT Support A tiempo completo

    **JOB DESCRIPTION** Desktop Technician will provide day to day local Position Responsibilities and Functions - Provide first/second level contact and problem resolution for customer issues. - Work with vendors to remediate complex AV issues as needed. - Provide timely communication on issue status and resolution. - Maintain ticket updates for all reported...

  • Technical Support

    hace 3 semanas


    Madrid, España Tech people 247 A tiempo completo

    **JOB DESCRIPTION** Desktop Technician will provide day to day local Position Responsibilities and Functions - Provide first/second level contact and problem resolution for customer issues. - Work with vendors to remediate complex AV issues as needed. - Provide timely communication on issue status and resolution. - Maintain ticket updates for all reported...


  • Madrid, España Sharp Brains Limited A tiempo completo

    **JOB DESCRIPTION** Desktop Technician will provide day to day local Position Responsibilities and Functions - Provide first/second level contact and problem resolution for customer issues. - Work with vendors to remediate complex AV issues as needed. - Provide timely communication on issue status and resolution. - Maintain ticket updates for all reported...

  • Technical Support

    hace 3 semanas


    Madrid, España Tech people 247 A tiempo completo

    **JOB DESCRIPTION** Desktop Technician will provide day to day local Position Responsibilities and Functions - Provide first/second level contact and problem resolution for customer issues. - Work with vendors to remediate complex AV issues as needed. - Provide timely communication on issue status and resolution. - Maintain ticket updates for all reported...


  • Madrid, España Sharp Brains Ltd A tiempo completo

    **Freelancers are encouraged to apply.** **JOB DESCRIPTION** Desktop Technician will provide day to day local **Position Responsibilities and Functions** Provide first/second level contact and problem resolution for customer issues. Work with vendors to remediate complex AV issues as needed. Provide timely communication on issue status and...


  • Madrid, España Radisson Hotel Group, Madrid Office A tiempo completo

    Team Mission: We're looking for tech-savvy, hospitality focused, individuals to join a new team within Radisson Hotel Gorup (RHG) IT Service Management area, based in Radisson's Center of Excellence in Madrid.The First Level Support team's primary function is to support RHG's central Property Management Systems (PMS), used by more than 400 hotels worldwide...


  • Madrid, España Radisson Hotel Group A tiempo completo

    Team Mission:We're looking fortech-savvy, hospitality focused, individuals to join a new team within RadissonHotel Gorup (RHG) IT Service Management area, based in Radisson's Centerof Excellence in Madrid.The First LevelSupport team's primary function is to support RHG's central PropertyManagement Systems (PMS), used by more than 400 hotels worldwide on...