Helpdesk Support Technician Junior
hace 3 meses
Company Description
Our mission is to lead the travel industry by leveraging technology to simplify, personalise, and enhance our customers’ travel experience. Experts in brightening up online travel, we help our customers find and do "whatever makes them pink".
We continuously invest in talented people who ensure our offering is closer to the needs of the customers and keep us at the cutting edge of technology evolution. We run our business in 17 languages and 40 countries, with more than 1,500 employees spread across our offices worldwide, developing our own products and services to power the entire traveller journey for millions of people.
At the heart of our culture is a commitment to inclusion across race, gender, age, sexual orientation, religion, gender identity or expression and accessibility. We strongly believe in an equal opportunity space, which is welcoming and celebrates the uniqueness of everyone who works here. We value different lived experiences and respect viewpoints, as we know unicity drives innovation. We want to make sure our people reflect the communities across the world we help travel.
**Job Description**:
We're looking for a Helpdesk Support Technician to join our End User Services team. This role will be based in our Madrid office but it is possible to work remotely one week out of every 3
In this role, you'll have the opportunity to develop your skills and take ownership of this site. We aren't just looking for someone to respond to tickets, but someone who wants to improve what we do and make sure everything is functioning effectively.
The role is a standalone role, supported by a team based throughout Europe but primarily in Switzerland and Spain, however we're a very friendly bunch so you'll feel part of the family in no time at all.
**Key Responsibilities**
- PC & Laptop configuration (both Windows and Mac OS).
- Administering Active Directory (AD) & GSuite for Business.
- Investigating & fault finding hardware and software issues.
- Liaising with 3rd party providers to support hardware issues.
- Asset management.
- Software installation.
- Support call center users with IP phone.
**Qualifications**:
**Essential**
- Strong understanding of software development lifecycle and IT infrastructures
- Previous experience of the 1st and 2nd line support
- Experience with PC's and Laptops hardware maintenance
- Mac Support Experience
- Previous experience supporting onsite and offsite users
- Previous experience supporting Printers and other peripherals
- Experience of using IT ticketing software
- Supporting our Employees in Munich and Berlin
- Fluency in English
- Travel to periodically to our office in Berlin
**Desirable**
- Active Directory
- Google for Work Administration
- Supporting Wi-Fi networks
- Linux operating system knowledge
**Abilities/qualities**
- Proactive team player
- Reliable
- Self-motivated, tenacious problem solver
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