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Customer Service Team Leader
hace 3 meses
Select how often (in days) to receive an alert:Date:May 9, 2024Location:Barcelona, ESCompany:AkzoNobelAbout AkzoNobelSince 1792, we've been supplying the innovative paints and coatings that help to color people's lives and protect what matters most.
Our world class portfolio of brands – including Dulux, International, Sikkens and Interpon – is trusted by customers around the globe.
We're active in more than 150 countries and use our expertise to sustain and enhance the fabric of everyday life.
Because we believe every surface is an opportunity.It's what you'd expect from a pioneering and long-established paints company that's dedicated to providing sustainable solutions and preserving the best of what we have today – while creating an even better tomorrow.
Let's paint the future together.ResponsabilitiesOversee day-to-day operations.
Monitor team performance and report on metrics.
Supervise internal and external communication.
Set deadlines to manage the Sales OrdersFirst level of escalation for the customersSet clear team goals.
Discover training needs and provide coachingRequirementsExperience 5 years in Customer Service Team Lead rolesExperience in B2B businessSAP experienced userHigh English levelLiving in Barcelona or surroundingsAt AkzoNobel we are highly committed to ensuring an inclusive and respectful workplace where all employees can be their best self.
We strive to embrace diversity in a context of tolerance. Our talent acquisition process plays an integral part in this journey, as setting the foundations for a diverse environment.For this reason we train and educate on the implications of our Unconscious Bias in order for our TA and hiring managers to be mindful of them and take corrective actions when applicable.
In our organization, all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.
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