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Customer Service Representative
hace 2 meses
Job Title: Phone Support With Native German Phone Support · Barcelona
About the Role:
We are seeking a highly skilled and customer-focused individual to join our team as a Phone Support Specialist. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients, ensuring their needs are met and exceeded.
Key Responsibilities:
- Establish and maintain strong relationships with customers, representing our company values and principles.
- Provide first-level support for a range of technical issues, including domains, email, hosting, dedicated and virtual servers, and website creation tools.
- Accompany customers through the support process, ensuring their questions are fully answered and their needs are met.
- Detect customer needs and provide recommendations for new products or services.
- Maintain a commercial attitude and follow up with customers to ensure their satisfaction.
- Escalate complex issues to our second-level support team.
What We Offer:
- A stable and friendly work environment.
- Continuous learning and professional development through technical training courses.
- A comprehensive benefits package, including health insurance and tickets restaurant.
- Remote work options.
- A good working environment with a young and human team.
Requirements:
- High skills in the German language are essential (Swiss-German is a plus).
- English language skills are welcome; Italian and French are a plus.
- Demonstrable previous experience in customer service and/or helpdesk is preferred.
- Impeccable oral and written communication skills.
- Ability to work autonomously in a highly collaborative environment.
- High customer orientation and a Win-Win mindset.
- Experience working in the Swiss market is optimal.
Key Competences:
- Passion for helping others.
- Teamwork and collaboration with both your department and other departments in the company.
- Independence and self-motivation to excel.
- Proactivity and a willingness to learn, adapt, and improve.
About Us:
We value respect, openness, and trusted collaboration. Diversity and Inclusion are at the core of our company culture. We welcome everyone and strive to create a workplace where everyone feels valued and respected.