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Part-time Danish Speaking Customer Support Representative
hace 3 meses
Language: Danish native + English B2
Location of the Offices: Barcelona - SELVA DE MAR /
Workplace: on-site
Schedules: Part-time Monday to Friday, 09:00am to 01:00pm
Benefits:
Competitive salary
Bonus
Relocation: Up to 500 EUR flight + assistance in finding accommodation
Requirements:
Fluent English plus Danish (Native Level);
- Previous experience in a similar position and industry;
- Basic sales skills, upselling and cross-selling;
- Good disposition to work in a customer service environment;
- Working knowledge of IT Platform, equipment, and applications: Windows/MS Office.
Personal abilities:
- Very good communication, listening skills;
- Customer care skills ability to listen to and understand the customers needs;
- Ability to work in a team;
- Logical approach to problem solving;
- Ability to work on own initiative;
- Ability to adapt to different situations and needs.
Tasks:
- Respond appropriately to customers requests and provide all the necessary advice guaranteeing satisfaction and ensuring contractual SLA is maintained;
- Escalate potential service issues;
- To follow all the processes and procedures of the project;
- Provide cover for other Agents in their absence, either within the same team or across teams;
- Liaise with Supervisors/ Mentors on specific projects where requested;
- To understand and comply with administrative duties including holiday, sickness and overtime forms in a timely and accurate manner;
- To attend regular Team Meetings;
- To work on additional tasks required by Supervisor or Mentor connected to keeping up the service performance, quality and customer satisfaction.
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