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Customer Services Logistic Support
hace 4 meses
¿Quieres ayudar a crear el futuro de la seguridad para las Smart Infrastructures?
TECOSA es una compañía que forma parte del grupo Siemens y es líder en la suministro e integración de sistemas de seguridad para proteger infraestructuras críticas.
Seleccionamos una persona dinámica y proactiva con capacidad de gestión, organización y conocimientos logísticos para nuestro Departamento Técnico¿Cuáles serán tus responsabilidades?
- Llevar a cabo actividades de coordinación operativa, de soporte administrativas, logísticas y organizativas para las operaciones y prestación de servicios de nuestra Compañía en el ámbito del Servicio Técnico.
- Realizar actividades de soporte administrativo, principalmente predefinidas para operaciones de servicio y entregas.
- Mantenimiento de la base de datos de Service Bank, con altas y bajas y actualizaciones del parque instalado.
- Procesar pedidos entrantes, consultas y/o solicitudes sobre productos y/o servicios.
- Realizar la gestión de pedidos para los clientes coordinado el delivery de servicio. Así como las gestiones con los proveedores asignados (gestión de repuestos, RMA, productos,,etc).
- Despachar, actualizar y mantener la información sobre la base instalada de las Ordenes de Servicio
- Comunicación con el cliente de forma remota y en el sitio para instalaciones, servicios, valoraciones económicas, etc.
- Cooperar con clientes y nuestro Departamento Comercial para aclarar pedidos y problemas, participando en la investigación y resolución de problemas comerciales y/o de logística.
El cambio constante es un aspecto de nuestro trabajo.
Aspiramos a liderar el cambio en nuestra industria, en lugar de simplemente reaccionar ante el cambio.
¿Qué perfil estamos buscando?
- Formación de Bachillerato
- Grado Medio, Superior o Titulación Universitaria.
- Experiência de 1 a 3 años en entornos de mantenimiento y logística.
- Muy valorable inglés hablado y escrito.
- Experiência en comunicación activa con clientes y proveedores de productos y servicios.
- Buscamos una persona con capacidad de resolución de problemas, proactiva, dinámica y con capacidad de análisis de situaciones complejas de forma autónoma.
