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Customer Support Manager
hace 2 meses
We are seeking a highly skilled Customer Support Manager to join our team at Kantar Group Limited. As a key member of our ACR team, you will be responsible for managing the deployment and set-up of our systems, providing technical support to our customers, and ensuring the smooth operation of our services.
Key Responsibilities:- Manage the deployment and set-up of our systems, ensuring timely and efficient delivery of services to our customers.
- Provide technical support to our customers, resolving issues and answering queries in a timely and professional manner.
- Collaborate with our development team to identify and resolve technical issues, and to implement process improvements.
- Develop and maintain technical documentation, ensuring that it is accurate, up-to-date, and easily accessible to our customers.
- Work closely with our sales team to ensure that customer needs are met, and that our services are delivered to the highest standard.
- Strong technical skills, with experience in system deployment, technical support, and process improvement.
- Excellent communication and interpersonal skills, with the ability to work effectively with customers, colleagues, and stakeholders.
- Proven ability to work in a fast-paced environment, with multiple priorities and deadlines.
- Strong problem-solving skills, with the ability to analyze complex technical issues and develop effective solutions.
- Knowledge of Linux, Docker, and Kubernetes, with experience in cloud architecture and containerization.
- A competitive salary and benefits package.
- The opportunity to work with a leading media research company, with a global presence and a reputation for excellence.
- A dynamic and supportive work environment, with opportunities for professional growth and development.
- The chance to work on exciting and challenging projects, with a team of talented and experienced professionals.
