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Customer Support Europe West Lead
hace 2 meses
**Job Summary**
We are seeking a dynamic and experienced leader to join our team at Six Group Services Ltd. as a Regional Customer Support Manager. This pivotal role ensures customer satisfaction through competent and timely support for our data, products, and services.
**Key Responsibilities**
- Ensure market-driven services and support for our products, enhancing customer satisfaction and fostering collaboration with key and strategic customers across the region.
- Utilize your leadership capabilities to steer technical and personal management, driving continuous professional and personal development across your regional teams.
- Actively gather customer needs and develop tailored support solutions to meet those requirements effectively.
- Ensure effective cross-team collaboration with internal units such as product management, marketing, sales, and IT departments to jointly develop customer-friendly services and solutions.
- Lead transformation efforts and implement new ways of working across Europe West, continuously developing customer support into a competitive advantage through active networking with customer-facing functions and colleagues across geographies.
**Requirements**
- Proven leadership and management skills with a strong track record of managing support teams in a complex financial environment.
- Pronounced customer orientation with strong communication and presentation skills to build a powerful global network, both formally and informally.
- Ability to clearly represent opinions and ideas, implementing them strategically and in a structured manner across multiple locations.
- Dynamic and collaborative approach with a passion for working in a dynamic, international environment, closely collaborating with internal experts, customers, and external partners.
- Global-oriented team player driven by the purpose to become a best-in-class customer support organization, with a balanced, curious, and positive can-do attitude.
**What We Offer**
- Excellent English and solid French language skills are required; additional languages are an advantage.
