Customer Support Europe West Lead
hace 5 días
We are seeking a dynamic and experienced Head of Customer Support to lead our dedicated teams in France, Spain, and Benelux.
This pivotal role ensures customer satisfaction through competent and timely support for our data, products, and services.
The ideal candidate will drive operational excellence, support our global transformation efforts, and implement innovative practices to benefit both our teams and customers.
Key Responsibilities:
- Ensure market-driven services and support for our products, enhancing customer satisfaction and fostering collaboration with key and strategic customers across the region
- Utilize your leadership capabilities to steer technical and personal management, driving continuous professional and personal development across your regional teams
- Actively gather customer needs and develop tailored support solutions to meet those requirements effectively
- Ensure effective cross-team collaboration with internal units such as product management, marketing, sales, and IT departments to jointly develop customer-friendly services and solutions
- Lead transformation efforts and implement new ways of working across Europe West, continuously developing customer support into a competitive advantage through active networking with customer-facing functions and colleagues across geographies
Requirements:
- Proven leadership and management skills with a strong track record of managing support teams in a complex financial environment
- Pronounced customer orientation with strong communication and presentation skills to build a powerful global network, both formally and informally
- Ability to clearly represent opinions and ideas, implementing them strategically and in a structured manner across multiple locations
- Passion for working in a dynamic, international environment, closely collaborating with internal experts, customers, and external partners
- Global-oriented team player driven by the purpose to become a best-in-class customer support organization, with a balanced, curious, and positive can-do attitude
Excellent English and solid French language skills are required; additional languages are an advantage.
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