Reservations Coordinator, West Europe

hace 1 semana


Madrid, Madrid, España Intrepid Travel A tiempo completo

Role Overview

As a Reservations Coordinator at Intrepid Travel, you will play a crucial role in the efficient management of our reservation systems. You will be responsible for liaising with operators and managing bookings for our West European trips, working closely with and reporting to the Reservations Manager.

Key Responsibilities

  • Knowledge of regional trip operations in FIT, tailor-made, MICE, and small group travel
  • Experience in the tourism industry, specifically in reservations or supplier management
  • Proficiency in travel-related systems and Microsoft Office Suite, particularly Excel
  • Fluency in English, written and spoken, and Spanish, with ideally at least one other European language at B1/B2 level
  • A personal passion for travel and knowledge of the countries where we operate tours in West Europe
  • Strong organisational skills and exceptional attention to detail, with the ability to manage data processing and file management effectively
  • A flexible approach to working hours, including potential weekend shifts during peak season

What We Offer

  • A dynamic opportunity to develop your skills in a global environment
  • A full-time, permanent role based in Valencia, Spain, with hybrid working, split between the office 2-3 days per week and working from home
  • Flexible work options, including work-from-home options and the ability to 'work from anywhere' 4 weeks a year
  • A free Intrepid trip every year, plus generous discounts for families and close friends
  • 5 extra days of leave a year for use on Intrepid trips
  • A minimum of 10 weeks paid parental leave for all parents, and other additional leave provisions
  • Access to e-learning platforms, professional development, and mentor programs
  • 20 hours of volunteer leave every year to use on causes most important to you
  • Employee Assistance Program, a 24/7 service that offers counselling for you and your family

Our Values

We are Real. Together. Ambitious. Impactful. These are our values and to us they're more than just words; they are the pillars of our success and every day it's our people and the work they do that bring them to life.



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