Customer Support Specialist
hace 4 semanas
We are seeking a highly skilled Customer Support Representative to join our team at Anicare Europe GmbH. As a fully remote position, this role offers flexible work arrangements and the opportunity to work independently and as part of a team.
In this role, you will play a key part in shaping our customer support policies and procedures. With a growing company, we provide ample opportunities for personal growth, professional development, and expanded responsibility.
- Manage customer queries via email and support tickets, ensuring timely and effective resolution.
- Moderate social media comments to maintain a positive, professional online presence.
- Resolve order-related problems, including returns, refunds, replacements, and disputes.
- Address complaints on platforms such as Amazon, Klarna, and PayPal.
- Monitor shipping performance and other key metrics.
- Organize and maintain support policies and procedures.
- Liaise with external partners like fulfillment centers, vendors, and third-party services.
- Work closely with other team members to achieve common goals.
Requirements
- High English proficiency.
- Native or near-native fluency in Dutch and French.
- Excellent written communication skills.
- Customer support experience, including complaint resolution.
- Proficient with MS Office Suite, Google Docs, or similar applications.
- Familiar with video conferencing tools like Zoom, MS Teams, or Google Meet.
- Experience with customer support systems like Freshdesk, Intercom, Kayako, or Zendesk.
- Previous experience with social media management tools (e.g., BrandBastion, Hootsuite, Agorapulse, Sprout Social) or management of social media profiles is a plus.
- Basic online marketing and e-commerce knowledge.
Please submit your Resume/CV in English.
Benefits
- Work From Home.
- Paid Time Off.
- Training & Development.
- Performance Bonus.
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