Customer Support Specialist

hace 4 semanas


Madrid, Madrid, España Anicare Europe GmbH A tiempo completo

We are seeking a highly skilled Customer Support Representative to join our team at Anicare Europe GmbH. As a fully remote position, this role offers flexible work arrangements and the opportunity to work independently and as part of a team.

In this role, you will play a key part in shaping our customer support policies and procedures. With a growing company, we provide ample opportunities for personal growth, professional development, and expanded responsibility.

  • Manage customer queries via email and support tickets, ensuring timely and effective resolution.
  • Moderate social media comments to maintain a positive, professional online presence.
  • Resolve order-related problems, including returns, refunds, replacements, and disputes.
  • Address complaints on platforms such as Amazon, Klarna, and PayPal.
  • Monitor shipping performance and other key metrics.
  • Organize and maintain support policies and procedures.
  • Liaise with external partners like fulfillment centers, vendors, and third-party services.
  • Work closely with other team members to achieve common goals.

Requirements

  • High English proficiency.
  • Native or near-native fluency in Dutch and French.
  • Excellent written communication skills.
  • Customer support experience, including complaint resolution.
  • Proficient with MS Office Suite, Google Docs, or similar applications.
  • Familiar with video conferencing tools like Zoom, MS Teams, or Google Meet.
  • Experience with customer support systems like Freshdesk, Intercom, Kayako, or Zendesk.
  • Previous experience with social media management tools (e.g., BrandBastion, Hootsuite, Agorapulse, Sprout Social) or management of social media profiles is a plus.
  • Basic online marketing and e-commerce knowledge.

Please submit your Resume/CV in English.

Benefits

  • Work From Home.
  • Paid Time Off.
  • Training & Development.
  • Performance Bonus.


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