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Customer Service- English and Dutch
hace 3 meses
¿Dónde vas a trabajar?
Important company in the healthcare sector located in Barcelona.
¿Qué harás en tu nuevo puesto?
Customer Service- English and Dutch will be responsible:
Handle customer inquiries, process returns, and resolve customer issues promptly.Oversees Order release through tasks created because of data or stock management.Use root-cause analysis to understand key drivers of complaints in support of continuous improvement.Identify potential obstacles in the fulfillment process, and work with any stakeholders to take corrective action.Identify actions of improvement towards proactivity towards Customer SatisfactionLiaise with IT to implement the required system improvements.Drive continuous improvement in customer fulfillment systems and processes.Integrate customer data from various reporting channels as necessary.Produce and maintain reports presenting and analyzing key performance indicators.Ensure clean and accurate data management and analysis. ¿A quién buscamos (H/M/D)?Customer Service- English and Dutch:
Focuses relentlessly on customers.Works well under pressureWorks well in teamsPays attention to details.Communication skills, including verbal, written and presentation.Interpersonal skillsAnalytical, decision making and problem-solving skills, including the ability to conduct a root cause analysis. ¿Cuáles son tus beneficios? Growth and development opportunity.2 days home office