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European & Central Key Accounts Analyst - Pallecon
hace 3 meses
CHEP helps move more goods to more people, in more places than any other organization on earth via our 300 million pallets, crates and containers.
We employ 11,000 people and operate in more than 55 countries.Through our pioneering and sustainable share-and-reuse business model, the world's biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.
What does that mean for you? You'll join an international organization big enough to take you anywhere, and small enough to get you there sooner.
Hybrid Work Model
Job Description:
Position Purpose
Back-office role working in partnership with our Sales team to manage and service our European and Central Key Accounts Portfolio.
It involves collaboration, coordination, teamwork and communication with different countries and stakeholders across the business to deliver effective solutions and proactive alerts to our Key Customers.
This position is also responsible to be part of our key projects as a Business, such as the new Serial Service Offer implementation or our new container to be launched for the Dry sector "ZIRCONIC".
- Tracking about the main KPIs in timely manner about our key customers.
- Build and present slides to our customer with the main KPIs at European level.
- Analysis to deliver proactive actions to our customers.
- Attend customer weekly / monthly customer meetings.
- Follow up about the actions at local level with CS and Sales to prevent any delay or issues with our key customers.
- Maintenance and control about European and Central Key Customer Database.
- Pricing control + year Indexation.
- Debt Follow up & Tungsten tracking to prevent any delay in terms of payments.
- Follow up about our annual Audit process (System vs. Physical stocks), in coordination with CS & Sales, to ensure that is completed on time without major issues.
- Main Customer Contact for the Central Key Accounts to lead internally the actions required and deliver efficient solutions in timely manner to our customers.
- Be part of the Key projects for our business, supporting the action plan and taking the lead in part of them to ensure that are fully and efficiently completed without major issues.
- Internal_
- Sales & Marketing
- SC: Logistics, Operations & Quality
- Finance
- Asset Productivity
- Central Teams (MD, TDM, Audits, I2C )
- External_
- Customers
Qualifications:
- Desirable: University Degree in Business Administration or businessrelated studies
- 23 years of business experience
- Minimum 45 years of customer service or support experience
- Strong analytical and communication skills.
- Excellent written and verbal communication skills + Business presentations.
- Detail oriented and analytical skills (Move data to insights).
- Priority setting.
- Dealing with ambiguity.
- Selfinitiator and results driven.
- Commitment to customer focus with strong listening and account management skills.
Medium
- High level Excel (Pivots, formulas & graphs).
- Good knowledge of Salesforce & MS Office pack.
- Power BI background (Desirable).
- Essential_
- English
- 2nd
European Language:
Spanish
- Desirable_
- Any of other additional European Language would be a plus
Bachelors
Preferred Level of Work Experience
- 5 years
We are an Equal Opportunity Employer and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential.
This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
