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Full-time Danish Customer Support Representative
hace 2 semanas
Position:
Customer Support Representative
Language:
Danish native + English B2
Location of the Offices:
Barcelona - SELVA DE MAR / Workplace on-site
Schedules:
Full-time Monday to Friday, 09:00am to 06:00pm
Benefits:
Competitive salary
Bonus
Relocation package:
Up to 500 EUR flight + assistance in finding accommodation
Tasks:
- Respond appropriately to customers requests and provide all the necessary advice guaranteeing satisfaction and ensuring contractual SLA is maintained;
- Escalate potential service issues;
- To follow all the processes and procedures of the project;
- Provide cover for other Agents in their absence, either within the same team or across teams;
- Liaise with Supervisors/ Mentors on specific projects where requested;
- To understand and comply with administrative duties including holiday, sickness and overtime forms in a timely and accurate manner;
- To attend regular Team Meetings;
- To work on additional tasks required by Supervisor or Mentor connected to keeping up the service performance, quality and customer satisfaction.
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