Full-time Danish Customer Support Representative

hace 2 semanas


Barcelona, Barcelona, España Cross Border Talents A tiempo completo

Position:
Customer Support Representative

Language:
Danish native + English B2

Location of the Offices:
Barcelona - SELVA DE MAR / Workplace on-site

Schedules:
Full-time Monday to Friday, 09:00am to 06:00pm

Benefits:
Competitive salary
Bonus

Relocation package:
Up to 500 EUR flight + assistance in finding accommodation

Tasks:

  • Respond appropriately to customers requests and provide all the necessary advice guaranteeing satisfaction and ensuring contractual SLA is maintained;
  • Escalate potential service issues;
  • To follow all the processes and procedures of the project;
  • Provide cover for other Agents in their absence, either within the same team or across teams;
  • Liaise with Supervisors/ Mentors on specific projects where requested;
  • To understand and comply with administrative duties including holiday, sickness and overtime forms in a timely and accurate manner;
  • To attend regular Team Meetings;
  • To work on additional tasks required by Supervisor or Mentor connected to keeping up the service performance, quality and customer satisfaction.
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