Customer Representative
hace 2 semanas
Customer Service/Support
Location
- Barcelona, Spain
Language - Danish***
Description:In this dynamic role, you'll interface with customers via inbound/outbound calls and/or via the Internet. This position is onsite in our beautifully renovated facility in Barcelona and provides service support and resolution of routine problems regarding client's products and/or services.
Are you looking for a career change with a forward-thinking global organization? Come be part of our award-winning company driven by our people from 70+ countries where ALL members contribute and support each other's success and well-being, proudly united as our "game-changers." We're recognized with awards like "World's Best Workplaces," "Best Companies for Career Growth, and "Best Company Culture," year after year.
We're on the lookout for a
Danish-speaking Customer Representative (On-site) to join our team of game-changers who engage with customers from top brands that could be from tech, finance, travel, fashion, healthcare, or another leading-edge industry.
We'll give you all the training, cutting-edge technologies, and the continuing support you'll need to succeed. At Concentrix + Webhelp, there's real career and personal growth potential.
In fact, about 80% of our managers and leaders have been promoted from within That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned.
What you will do in this role
As a
Customer Representative on our team, you will:
- Provide with accurate information to our customer
- Logging and follow up of correct and Valid Orders or requests
- Ensuring the highest level of Customer Satisfaction Surveys Scores
- Delivery of high caliber Customer Service on Post-Sales requisitions (Logistics, warranties, refunds )
- Capturing of all required data elements in CRM as required by client's training, policies and procedures.
Concentrix + Webhelp is a great match if you:
- Have a proficient or bilingual level of Danish and advanced level of English, Swedish/Norwegian is a plus.
- Have excellent communication skills in a variety of customer facing situations
- Are a good team player with drive for success.
It will be a plus if you have:
- Previous experience in similar position
What's in it for you
In this role, we offer benefits that help you support your unique lifestyle:
- Full-time 39 hours/week temporary contract: Monday to Friday 09:00 to 18:00, one day 09:00 to 17:00 or 10:00 to 18:00 depending on rotations
- Salary euros gross/year + up to 1500 euros gross/year in bonus
- Central location in Barcelona
- Bringafriend (referral) bonus opportunities
- Full paid training on the company and the project you'll be working on
- Career development programs, specialized courses, and language classes
- Concentrix + Webhelp is an equal opportunity employer
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