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Customer Representative
hace 3 meses
Customer Service/Support
Location
- Barcelona, Spain
Language
English***
Description: In this dynamic role, you'll interface with customers via inbound/outbound calls and/or via the Internet. This position is onsite in our beautifully renovated facility in Barcelona and provides service support and resolution of routine problems regarding client's products and/or services.Reimagine your career
Are you looking for a career change with a forward-thinking global organization? Come be part of our award-winning company driven by our people from 70+ countries where ALL members contribute and support each other's success and well-being, proudly united as our "game-changers." We're recognized with awards like "World's Best Workplaces," "Best Companies for Career Growth, and "Best Company Culture," year after year.
We're on the lookout for
English-speaking Customer Representative (on-site) to join our team of game-changers who engage with customers from top brands that could be from tech, finance, travel, fashion, healthcare, or another leading-edge industry.
We'll give you all the training, cutting-edge technologies, and the continuing support you'll need to succeed. At
Concentrix, there's real career and personal growth potential.
In fact, about 80% of our managers and leaders have been promoted from within That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned.
What you will do in this role
As a
Customer Representative on our team, you will:
- Log call details onto call management systems and provide response and resolution within SLA
- Maintain service and product knowledge and expertise
- Escalate potential service issues
- Guide customers through the claims process
- Monitor and report on customer service performance
- Keep up to date with all the latest products, processes and policy changes
Concentrix is a great match if you:
- Are bilingual or proficient in English language
- Have good disposition to work in a customer service environment
- Have customer care skills ability to listen to and understand the customers' need
- Can take ownership of, and progress calls to resolution or to escalate call to resolution
It will be a plus if you have:
What's in it for you
In this role, we offer benefits that help you support your unique lifestyle:
- Full-time 39 hours/week temporary contract: Monday to Friday 10:00 to 19:00
- Salary euros gross/year + up to 1200 euros gross/year in bonus
- Central location in Barcelona
- Bringafriend (referral) bonus opportunities
- Full paid training on the company and the project you'll be working on
- Career development programs, specialized courses, and language classes
Concentrix is an equal opportunity employer
RRQ UNITED KINGDOM
***
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