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Danish-speaking Customer Representative in Barcelona, Spain
hace 1 semana
Are you passionate about creating memorable experiences? Join our client and collaborate with dynamic individuals who aim to make each day fulfilling.
Our client is in search of a Danish Speaking Customer Representative to be part of their engaging projects with top brands in various industries like tech, finance, travel, fashion, and healthcare.
What we provide you
You will receive thorough training and continuous support from your managers and team members. This opportunity will enhance your skills, advance your language proficiency, and expose you to cutting-edge technologies in a digital setting.
What you acquire with us will position you as a valuable asset within our team or any other team you join.
Your advantages:
- Full-time position, 39 hours/week: Monday - Friday from 09:00 to 16:00
- Salary: 18,000 euros per year + up to 1,900 euros in bonus
- Convenient office location in Barcelona, with potential for remote work*
- Referral bonus program
- Comprehensive paid training on company processes and project specifics
- Structured career growth initiatives and specialized training programs
- Possibilities for international career advancement via the International Mobility Program
What you'll engage in with us
As a Customer Representative on our team, your responsibilities include:
- Handling incoming user requests B2C (via telephone/email), documenting call details, and providing timely responses and solutions within SLA to customers
- Resolving complex requests/incidents that demand a higher level of technical expertise
- Addressing requests/incidents related to specialized products/applications
- Upholding proficiency in applications specific to Users
- Updating customers proactively on status and resolution progress
We're a good fit if you:
- Are a native or proficient Danish speaker, with advanced English skills
- Possess exceptional customer service abilities
- Demonstrate strong IT knowledge in Signal Path Connectivity, Wireless Networking, Live Music, and Audiovisual products
- Are proficient in Windows and Mac environments
- Hold relevant professional experience
- Have at least 1 year of experience in customer service, preferably in technical support
- Display strong customer care awareness and skills
- Exhibit responsibility, independence, effective communication, and teamwork skills, along with flexibility and stress management capabilities
We are dedicated to fostering a diverse, inclusive, and authentic work environment where continuous professional growth is encouraged. Even if you don't meet all the qualifications in the job description, we welcome your application as we strive to align you with suitable roles.
Who we are
We are a technology-driven customer experience (CX) organization that designs transformative journeys for our employees, clients, and their customers.
Our global workforce is committed to delivering exceptional relationships throughout their careers. Consequently, we are focused on creating impactful career pathways that empower individuals for brighter futures and new opportunities.
In essence: You will become part of a dedicated team spanning over 70 countries, all focused on experiencing joy daily while making a positive impact on the individuals they assist. We offer you an engaging and challenging role where personal development and growth are prioritized.
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