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At Home German Speaking Customer Representative
hace 3 meses
- Main tasks
- Log call details onto call management systems and provide response and resolution within SLA
- Escalate potential service issues initially with Mentor
- To follow all the processes and procedures of the project
- Ensure contractual SLA is maintained
- Provide cover for other Agents in their absence, either within the same team or across teams
- Liaise with Supervisors/ Mentors on specific projects where requested
- To understand and comply with administrative duties including holiday, sickness and overtime
- To attend regular Team Meetings
- To work on additional tasks required by Supervisor or Mentor connected to keeping up the service performance, quality and customer satisfaction
Webhelp will offer you:
- Fulltime (39 hours/week) and longterm contract from day one.
- Schedule: Monday to Friday from 08:00 to 20:00
- Salary: 21 600,00 Euros gross/year + up to 2400 Euros gross/year in bonus.
- Internal Development Program.
- Opportunity to join an international team.
- Start date: Immediate.
- 23 working days of paid annual leave (generated on the basis of the calendar year and in proportion to time worked)
Requirements:
- Fluent English plus German native level.
- Good disposition to work in a customer service environment
- Customer care skills ability to listen to and understand the customers' need
- Ability to take ownership of, and progress calls to resolution or to escalate call to resolution
- The period of holiday entitlement is fixed by mutual agreement between the company and the employee
RRQ GERMANY
