![Adecco](https://contents.bebee.com/companies/es/adecco/avatar-3vvc5.png)
Asesor/a Customer Care
hace 2 semanas
Desde Adecco iniciamos estamos en búsqueda de un/a Asesor/a Customer Care para una sustitución en una importante empresa multinacional del sector del bricolaje y la decoración ubicada en la zona de Alcobendas.
Sus funciones serán:
Brindar respuesta a las reclamaciones de Clientes. Recepción, seguimiento y solución completa del proceso de principio a fin.
Atender las solicitudes necesarias para la correcta solución del caso Cliente.
Gestión del correo electrónico y llamadas para dar respuesta a las necesidades del Cliente, de la tienda, instaladores o transportes.
Seguimiento del origen de incidencias y tipificación
Facilitar la información para la contestación de reclamaciones al equipo Experiência y Defensa cliente.
Priorización de los casos críticos
Resolver problemas y conflictos que puedan surgir durante la interacción con el Cliente, buscando siempre una solución justa y satisfactoria para ambas partes.
Brindar información precisa y detallada sobre los productos, servicios y políticas de la empresa, de manera clara y comprensible para el cliente.
Registrar y documentar las interacciones con los clientes, utilizando la herramienta que orquesta la relación con el cliente y así poder hacer un seguimiento adecuado de las consultas e incidencias.
Requisitos
¿Qué buscamos?
- Formación: FP administrativos/as o financieros
- Experiência de al menos 2 años realizando funciones similares.
- Valorable experiência como asesor/a servicios, asesor/a de relación cliente, o como tramitador de seguros, gestión de incidencias.
- Conocimientos en Ofimática: Word y Excel alto
¿Qué ofrecemos?
¿Qué ofrecemos?
- Contrato temporal por sustitución de larga duración.
- Jornada de 09:00 a 18:00h de lunes a viernes.
- 2 días de Teletrabajo
- Incorporación inmediata
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