Asesor/a Customer Care

hace 2 semanas


Moraleja, Cáceres, España Adecco A tiempo completo

Desde Adecco iniciamos estamos en búsqueda de un/a Asesor/a Customer Care para una sustitución en una importante empresa multinacional del sector del bricolaje y la decoración ubicada en la zona de Alcobendas.


Sus funciones serán:
Brindar respuesta a las reclamaciones de Clientes. Recepción, seguimiento y solución completa del proceso de principio a fin.

Atender las solicitudes necesarias para la correcta solución del caso Cliente.


Gestión del correo electrónico y llamadas para dar respuesta a las necesidades del Cliente, de la tienda, instaladores o transportes.

Aplicar bonificaciones o compensaciones.

Seguimiento del origen de incidencias y tipificación

Facilitar la información para la contestación de reclamaciones al equipo Experiência y Defensa cliente.

Priorización de los casos críticos


Resolver problemas y conflictos que puedan surgir durante la interacción con el Cliente, buscando siempre una solución justa y satisfactoria para ambas partes.


Brindar información precisa y detallada sobre los productos, servicios y políticas de la empresa, de manera clara y comprensible para el cliente.


Registrar y documentar las interacciones con los clientes, utilizando la herramienta que orquesta la relación con el cliente y así poder hacer un seguimiento adecuado de las consultas e incidencias.


Requisitos

¿Qué buscamos?

  • Formación: FP administrativos/as o financieros
  • Experiência de al menos 2 años realizando funciones similares.
  • Valorable experiência como asesor/a servicios, asesor/a de relación cliente, o como tramitador de seguros, gestión de incidencias.
  • Conocimientos en Ofimática: Word y Excel alto



¿Qué ofrecemos?


¿Qué ofrecemos?

  • Contrato temporal por sustitución de larga duración.
  • Jornada de 09:00 a 18:00h de lunes a viernes.
  • 2 días de Teletrabajo
  • Incorporación inmediata

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