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Engineer Ii, Field Service
hace 2 semanas
When you’re part of Thermo Fisher Scientific, you’ll do exciting work, and join a team that values performance, quality and innovation. As part of a successful, growing global organization you will be encouraged to perform at your best. With revenues of more than $40 billion and the largest investment in R&D in the industry, we give our people the resources and chances to create significant contributions to the world.
**Position Location: Spain - Valencia**:
**How you will make an impact**:
As Field Engineer representative in this position, responsible for delivering and build service excellence over and above our customer expectations.
**What you will do**:
- Represents our company in a positive, professional manner in all taking care of company's customers, both external and internal.
- Frequent trips in Spain/Portugal and time to time in other countries in EMEA.
- Own and deliver service commitments and complete installations, repairs, data analysis and calibrations, preventative maintenance, training, radiation services. On X-Ray fluorescence Spectrometers and optical emission spectrometers
- Responsible for providing services remote or at site within the agreed conditions; sets the accurate priorities.
- Service reporting, documentation and creation of protocols to specification on internal and customer needs.
- Maintain high level of customer allegiance by building strong customer relationships and promoting on excellent customer experience.
- Partner with our commercial colleagues to deliver customer deals that can be implemented profitably and meet/exceed customer expectations
- Help on continuous improvement through our Practical Process Improvement Business System
**Education**:
- Diploma or equivalent education preferable in electrical engineering, chemistry, engineering, or technical training in the field of electronics or training in the (chemical field with technical orientation)
**Experience**:
- Five years of work experience in technical services
- Field service experience (technical) or strong service knowledge
- Preferable knowledge in heavy industrial process (metallurgy, mining, geology and geochemistry, petroleum, polymers, glass, etc )
**Knowledge, Skills, Abilities**:
- Excellent interpersonal communication both written and oral in English
- Ability to work efficiently with customers and colleagues in difficult and stressful situations
- Good knowledge of electronics and mechanics
- Customer friendliness and a professional demeanor
- PC literacy including MS Office and Outlook.
- Ability to travel (both domestic and internationally) up to 80% (up to 4 nights per week at hotel)
- Valid driver's license
- Self-organized and effective
Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.
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