Technical Customer Support Madrid
hace 5 meses
At first glance, you’ll see that for more than 80 years we’ve been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We’re building a culture that celebrates backgrounds, experiences, and perspectives of all our associates. Look again and you’ll see we are invested in you, providing the opportunity to build a meaningful career, be creative, and try new things with the support you need to be successful.
Beckman Coulter Diagnostic is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we’re working at the pace of change to improve patient lives with diagnostic tools that address the world’s biggest health challenges.
The Beckman Coulter Diagnostic Technical Customer Support is responsible to provides excellent support to our customers and Field Service Engineers while installing and maintaining diagnostic instrumentation and systems in hospitals and stand-alone laboratory environments. You´ll work to guarantee constant technical growth of field engineers. You'll be the face of Beckman Coulter to customers and support them, directly impacting patient health and overall well-being.
This position is part of the Technical Support Team and reporting to Technical Customer Support Manager. You´ll operate independently within their geographic territory, however we operate as a team to share standard methodologies, mentor, and receive expert technical support. You'll be classified as a remote worker and be provided with a company car, mobile phone and laptop. You will be required to travel within the region to support customers using your technical expertise with overnight stays as needed.
If you thrive in a fast-paced role and be part of an extraordinary Customer Care organization—read on.
**In this role, you will have the opportunity to**:
- Develop and build knowledge to understand the industry, the company, the products, tools, and the team. This is supported with a clear Development Pathway program as part our culture to develop and grow our teams.
- Be supported by a strong leadership team, involved in keys projects to deliver successful installations for our customers that meet their requirements and that of our company.
- Complete troubleshooting, installation, validation, preventative maintenance, modifications, and repairs on Beckman Coulter equipment
- Support laboratory systems in the field of clinical and research diagnostics. You'll partner with the customer not only on technical issues, but how to maximize the instrument's usage.
- Develop your project management skills in the context of installation projects.
- Provide excellent and efficient support to Beckman Coulter’s customers and Field service engineers, along with technical training.
- Accompany the digital transformation and contribute your IT knowledge to installation projects and internal projects.
- Maintain customer support logs and internal records in a timely manner, ordering parts and adhering to cycle times.
- Work closely with our sales and office staff, provide consultancy to our customers on preventive maintenance, service contracts and equipment solutions.
- Develop critical approach supported by DBS tools.
**The essential requirements of the job include**:
- University degree (technical, biomedical, instrumentation, electrical engineering or related) and 3 years’ experience in IVD.
- Fluent in Spanish and English
- Interpersonal relationship and problem-solving skills.
**It would be a plus if you also possess previous experience in**:
- Experience in automation instruments and IVD analyzers
- Good IT knowledge - familiar with IT infrastructure: enjoy setting up and managing networks, servers, firewalls, interfaces.
At Beckman Coulter Diagnostics we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, hybrid working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a hybrid work arrangement in which you can work part of the time at the Company location identified above and part of the time remotely from your home. Additional information about this hybrid work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Beckman Coulter Diagnostics can provide.
At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
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