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Customer Service Coordinator- Emea
hace 3 meses
About TOMRA Food:
TOMRA Food is a multi-national organization and a leading provider of sensor based sorting and processing technology for the fresh and processed food industries.
Developing state-of-the-art technologies, optimizing customers' production flow, and helping to deliver consistent high quality output have been our strengths for more than 30 years in the food industry.
Our US Food division is based in Sacramento, CA. and we are always seeking talented and passionate individuals to join our organization.At TOMRA, we want people to innovate, exhibit passion in their work and be responsible. We encourage the freedom to innovate and take risks that result in breakthroughs that challenge the status quo. We thrive off passion that always focuses and commits to meeting success. We demand a responsible and safe mindset that takes care of our customers, products and fellow employees.
Job Description:
Responsibilities:
- Identifies the needs of customers and develops plans for service.
- Coordinates response times and identifies service engineers for service response.
- Delegates assignments to service engineers by their location, availability, and type of service required.
- Coordinates and schedules service engineers around scheduled time off.
- Performs regular followup reviews with customers
- Demonstrates the procedure for creating time sheets, expense reports, machines and customer lookup to new service engineers.
Qualifications:
Requirements:
- Two years of previous service coordination experience required, preferably in seasonal production type industry.
- Superior customer service skills.
- Attentive to detail and accurate, well organized.
- Positive attitude in a team environment.
- Excellent interpersonal skills and the ability to deal effectively with customers in the English language are necessary.
Desired:
- English lenguage.
- A Bachelor's degree (preferred) in applicable technical area or equivalent training and experience.
We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
