Group SC Customer Experience Apprentice

hace 1 mes


Barcelona, España Firmenich A tiempo completo

Group Supply Chain Customer Experience Apprentice
Barcelona
Hybrid

Apprentice - 1 year contract (contrato en pràcticas)

 

We are in search of a highly motivated and enthusiastic individual to provide valuable contribution to our Group Supply Chain Customer Experience community supporting continuous improvement projects in different areas: process efficiency, communication, digitalization, people development, analytics.

 

At dsm-firmenich people are at the heart of the company. We are committed to equal employment opportunities and value diversity in the workplace.

 

Your key responsibilities

  • Drive analysis and identify opportunities to improve customer experience; both qualitative/quantitative data.
  • Performance Management: support on analytics and insights.
  • Asses and propose metrics to ensure process compliance & sustainability.
  • Engage with the main stakeholders to capture insights (e.g. Commercial, Regional owners,…)
  • Project Management: participate and support on key projects (CRM, …)
  • Provide support on Customer Experience efficiency programs
  • To define actions plans for continuous improvement the customer experience

 

We bring    

  • Opportunity to have a first work experience where to learn, share your ideas and propose new things
  • Join a Global Team based in Barcelona
  • A flexible work environment that empowers people to take accountability for their work and own the outcome
  • An eagerness to be one team and learn from each other to bring progress to life and create a better future
  • The opportunity to work for a company where sustainability is much more than a claim and is core to our strategy and purpose
  • 1 year Apprenticeship Contract

 

You bring

  • Individual that embraces multiculturalism and diversity
  • Strong communication skills in English in both written and verbal communication.
  • Familiarity with SharePoint concepts like sites, lists, libraries, permissions, etc.
  • Proficiency in navigating and using the SharePoint interface
  • Creative, open-minded, and willing to learn attitude

 

 

#ext

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