MICE Events Coordinator

hace 2 semanas


Barcelona, España Cafe Grup A tiempo completo
Empresas: Cafe Grup
Cadena hotelera nacional precisa incorporar un/a Agente MICE para sus hoteles ubicados en el centro de Barcelona. Sus responsabilidades serán: - Comercialización de habitaciones, espacios para reuniones y servicios de restauración de los hoteles. - Gestión de peticiones de clientes: Realización y seguimiento de cotizaciones, elaboración de contratos. - Realización BEOs. - Supervisión de la operativa y preparación del evento así como velar por la satisfacción del cliente - Fidelización de la cartera de clientes. - Realizar visitas al hotel con sus clientes, asesoramiento en función de las necesidades. - Realización de visitas comerciales a agencias y empresas para la captación de clientes. - Optimizar la presencia de los hoteles en las distintas plataformas de comercialización MICE. - Reporting de resultados de ventas y acciones comerciales realizadas. Profesional con experiencia en la planificación y coordinación de eventos MICE en un entorno hotelero, preferiblemente en Barcelona. Habilidades demostradas en la gestión efectiva de múltiples eventos simultáneos, garantizando la atención personalizada a cada cliente. Conocimiento profundo del mercado MICE en Barcelona y capacidad para identificar oportunidades de negocio y tendencias emergentes. Excelentes habilidades de comunicación verbal y escrita, con capacidad para presentar propuestas convincentes y negociar contratos con clientes y proveedores. Competencia en el uso de herramientas de gestión de relaciones con el cliente (CRM) y sistemas de reservas de hoteles para optimizar la eficiencia operativa y mejorar la experiencia del cliente. Capacidad para trabajar de forma colaborativa en un entorno dinámico y multifuncional, coordinando con equipos de ventas, marketing, operaciones y otros departamentos para alcanzar los objetivos comerciales y de satisfacción del cliente. Orientación al detalle y capacidad para gestionar múltiples tareas y plazos de manera efectiva, manteniendo altos estándares de calidad en todas las interacciones con los clientes. Dominio del inglés y catalán, tanto oral como escrito, siendo el conocimiento de otros idiomas un plus. Disponibilidad para viajar según sea necesario para representar a la cadena hotelera y participar en ferias, eventos y actividades de promoción relacionadas con el sector MICE. Compromiso con la mejora continua y la excelencia en el servicio, contribuyendo activamente al crecimiento y la reputación de la cadena hotelera en el mercado MICE de Barcelona.
Requisitos : Profesional con experiencia en el campo de comercialización y gestión de eventos y grupos, con clara orientación al cliente. Persona proactiva, organizada y con capacidad de trabajo autónomo orientada a resultados. Requisitos deseados Conocimientos software de gestión hotelera (PMS) Conocimientos en módulos de gestión de grupos y eventos

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