Customer Experience

hace 4 semanas


Barcelona, España Michael Page A tiempo completo
¿Dónde vas a trabajar?

Nuestro cliente es una empresa de gran tamaño en la industria de FMCG con una presencia global. Se centra en proporcionar productos de calidad a sus clientes y tiene un fuerte enfoque en la innovación y la tecnología.

¿Qué harás en tu nuevo puesto?

- Desarrollar y implementar estrategias de CRM para mejorar la experiencia del cliente.

- Trabajar en estrecha colaboración con el equipo de tecnología para desarrollar soluciones de CRM personalizadas.

- Analizar datos del cliente para identificar oportunidades de mejorar la experiencia del cliente.

- Colaborar con el equipo de marketing para desarrollar campañas de CRM efectivas.

- Mantenerse al día con las últimas tendencias y mejores prácticas en CRM y experiencia del cliente.

- Proporcionar informes regulares sobre el rendimiento de las estrategias de CRM.

- Participar en proyectos especiales según sea necesario.

- Colaborar con otros departamentos para garantizar una experiencia de cliente coherente y excepcional.

¿A quién buscamos (H/M/D)?

El/la candidato/a seleccionado deberá cumplir los siguientes requisitos:

- Titulación en Marketing, Negocios o un campo relacionado.

- Conocimientos sólidos de las mejores prácticas de CRM y experiencia del cliente.

- Habilidades excepcionales de análisis de datos.

- Excelentes habilidades de comunicación y colaboración.

- Habilidad para trabajar en un entorno de ritmo rápido y manejar múltiples proyectos a la vez.

- Pasión por mejorar la experiencia del cliente y desarrollar estrategias de CRM efectivas.

¿Cuáles son tus beneficios?

- Un salario competitivo.

- Un ambiente de trabajo inclusivo y colaborativo.

- Oportunidades de desarrollo profesional y crecimiento dentro de la empresa.

- Beneficios competitivos y tiempo de vacaciones generoso.

- La oportunidad de trabajar en una empresa global en la industria de FMCG con un fuerte enfoque en la tecnología y la innovación.

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