Customer Experience
hace 4 semanas
Nuestro cliente es una empresa de gran tamaño en la industria de FMCG con una presencia global. Se centra en proporcionar productos de calidad a sus clientes y tiene un fuerte enfoque en la innovación y la tecnología.
¿Qué harás en tu nuevo puesto?
- Desarrollar y implementar estrategias de CRM para mejorar la experiencia del cliente.
- Trabajar en estrecha colaboración con el equipo de tecnología para desarrollar soluciones de CRM personalizadas.
- Analizar datos del cliente para identificar oportunidades de mejorar la experiencia del cliente.
- Colaborar con el equipo de marketing para desarrollar campañas de CRM efectivas.
- Mantenerse al día con las últimas tendencias y mejores prácticas en CRM y experiencia del cliente.
- Proporcionar informes regulares sobre el rendimiento de las estrategias de CRM.
- Participar en proyectos especiales según sea necesario.
- Colaborar con otros departamentos para garantizar una experiencia de cliente coherente y excepcional.
¿A quién buscamos (H/M/D)?
El/la candidato/a seleccionado deberá cumplir los siguientes requisitos:
- Titulación en Marketing, Negocios o un campo relacionado.
- Conocimientos sólidos de las mejores prácticas de CRM y experiencia del cliente.
- Habilidades excepcionales de análisis de datos.
- Excelentes habilidades de comunicación y colaboración.
- Habilidad para trabajar en un entorno de ritmo rápido y manejar múltiples proyectos a la vez.
- Pasión por mejorar la experiencia del cliente y desarrollar estrategias de CRM efectivas.
¿Cuáles son tus beneficios?
- Un salario competitivo.
- Un ambiente de trabajo inclusivo y colaborativo.
- Oportunidades de desarrollo profesional y crecimiento dentro de la empresa.
- Beneficios competitivos y tiempo de vacaciones generoso.
- La oportunidad de trabajar en una empresa global en la industria de FMCG con un fuerte enfoque en la tecnología y la innovación.
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