Customer Operations with German and English

hace 5 meses


El Prat de Llobregat, España Page Personnel A tiempo completo
.International Automotive Company based in the North of Madrid|.Customer Operations with German and English

International Automotive Company based in the North of Madrid

  • Handling of Customer calls (approximately 20 calls per day)
  • Calls transfer to an automatic satisfaction survey (target defined min. 50% and satisfaction of client/supplier 4,5 out of 5)
  • Handling and follow up of Customer e-mails.
  • Query Management originated in SC business (via email, telephone or Child Case)
  • Follow-up of the queries received via phone call through a tool called Genesys (within 48 hours).
  • Analysis of customer accounts in SAP and ICON systems.
  • Outgoing calls for customer clarification requests.
  • Service contract administration tasks such as: contract activation, adaptation, transfer, prolongation, terminations or suspensions.
  • Archive of the contracts in a digital platform (SCAT).
  • Printing and sending out of welcome letters to customers.
  • Duties on holidays when required and approved by the TL beforehand
  • Basic level and some experience in SAP/FI
  • Medium level and some experience in MS office tools, specially Excel
  • High level of English and German
  • 3 months hired with Page Personnel + 3 months hired with Page Personnel + Permanent contract
  • Possibilities of working in a multinational company with really good international environment
  • 3 days of teleworking and flexibility


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