Technical Support Analyst

hace 7 meses


El Prat de Llobregat, España Clarivate A tiempo completo

We are looking for a Technical Support Analyst to join our Alma Tier 1 Team in Barcelona, Spain.This is a great opportunity to work on the leading library software Alma. We have a good skill set in Customer Support, and we would like to speak with you if you have experience in analyzing and resolving complex software-related issues.

About You – experience, education, skills, and accomplishments

At least 2 years of Technical B2B Customer Support experience Bachelor’s degree (or equivalent qualification/experience) in library sciences, information sciences or related technical field High analytical skills and problem-solving mindset Highly proficient in spoken and written English

It would be great if you also had . . .

Ability to work as part of a diverse, motivated team Ability to communicate in both technical and non-technical language with customers and co-workers Self-motivated and able to maneuver in a multitasking environment Independence, initiative, and ability to learn and follow through on tasks Experience working in the library industry Experience in the Research field At least one of these European languages: Spanish, Italian, CEFR skills B2 or higher

What will you be doing in this role?

Analyze and resolve complex software-related issues and communicate with customers around Europe, and stakeholders within the company, such as Development teams and Product Management Support at Ex Libris is provided mainly through written communication and occasionally includes chat and calls/meetings. Our customers work with SaaS environments Attend and report on product updates or training sessions as assigned. Maintain current knowledge of products, processors, and feature functionality Curate product support collaterals as needed to enhance product adoption and usage, including FAQs, technical tips, technical/functional specifications, etc. Collaborate with colleagues across teams to solve issues, improve time to issue resolution and, streamline the overall customer experience

The Product you will be supporting

You’ll be working on Ex Libris Products. Ex Libris, part of Clarivate is a global Education Technology industry leader. We serve some of the most prestigious academic institutions and research universities worldwide, with over 7,500 customers in 90 countries.

Our SaaS solutions help universities transform academic libraries, maximize the impact of research activities, enhance teaching and learning, and drive student engagement and success. For more information about Ex Libris, see

About the Team 

You will report to the Technical Support Team Leader, and your team members are located in Spain, France, and Germany.

Hours of Work

This is a permanent full-time position (40 hours per week), Hybrid model going to our office in central Barcelona (next to Sagrada Familia) 2-3 times per week.

What we can offer to you:

30 working days of vacation Active volunteering community, with 40 paid hours of volunteering time Life & Disability insurance policy Tax-free benefits (Ticket Restaurant scheme, kindergarten and transport) Agile work environment with a team of talented colleagues Among other benefits

At Clarivate, we are committed to providing equal employment opportunities for all persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.



  • El Prat de Llobregat, Barcelona, España Clarivate A tiempo completo

    We are seeking a highly skilled Technical Support Analyst to join our Alma Tier 1 Team in Barcelona, Spain. This is an exciting opportunity to work on the leading library software Alma.This role requires at least 2 years of Technical B2B Customer Support experience, a Bachelor's degree in library sciences, information sciences or related technical field, and...


  • El Prat de Llobregat, Barcelona, España Clarivate A tiempo completo

    About the RoleWe are seeking a highly skilled Technical Support Analyst to join our team in Barcelona, Spain. This is a great opportunity to work on leading library software Alma and collaborate with talented colleagues.Key ResponsibilitiesAnalyze and resolve complex software-related issues and communicate with customers and stakeholders.Support Ex Libris...


  • El Prat de Llobregat, España DOW JONES A tiempo completo

    Description : The Dow Jones Customer Service (DJCS) mission is to provide great service for our customers and great experiences for our people. Our team has the privilege of delivering impactful experiences by helping our customers access the trusted news and business information published and produced by our marquee brands including, The Wall Street...


  • El Prat de Llobregat, Barcelona, España DOW JONES A tiempo completo

    Job Overview:">Dow Jones is committed to delivering exceptional customer experiences through our innovative products and services. As a Global Technical Support Specialist, you will play a critical role in ensuring the seamless operation of our destination sites and feed-related products.">Job Summary:">We are seeking an experienced technical professional to...


  • El Prat de Llobregat, Barcelona, España Webfleet Solutions A tiempo completo

    Job DescriptionWe are looking for a skilled Technical Support Professional to join our team at Webfleet Solutions. As a key member of our support team, you will play a crucial role in ensuring that our customers receive the highest level of service and support.Key Responsibilities:Provide technical assistance and product information to customers via multiple...


  • El Prat de Llobregat, Barcelona, España Webfleet Solutions A tiempo completo

    **Job Summary**We are seeking a highly skilled Technical Support Specialist to join our team in Barcelona, dedicated to the Benelux region. As a key member of our customer-facing department, you will be responsible for providing exceptional technical support and resolving customer issues efficiently.About YouTo succeed in this role, you should...

  • Solutions Analyst

    hace 7 meses


    El Prat de Llobregat, España Clarivate A tiempo completo

    We are looking for a talented, motivated, and creative Solutions Analyst to join our team in Barcelona. This is an amazing opportunity to help construct and execute a vision of how Clarivate Content processing systems will function and grow for years to come.  As a Solutions Analyst at Clarivate, you’ll be working on the requirements, analysis, and...


  • El Prat de Llobregat, Barcelona, España Webfleet Solutions A tiempo completo

    Discover the opportunity to become a Technical Support Specialist for our Benelux region team in Barcelona.About UsAt Webfleet Solutions, we strive to provide exceptional support to our customers. As a Technical Support Specialist, you will be part of a dynamic and innovative team dedicated to delivering outstanding results.Job DescriptionWe are seeking a...

  • Pricing Analyst

    hace 6 meses


    El Prat de Llobregat, España Giesecke+Devrient A tiempo completo

    **En un mundo que cambia rápidamente, se necesita un espíritu pionero para crear tecnología fiable. Hacemos posible la conectividad segura para miles de millones de personas en todo el mundo. En Giesecke+Devrient, desempeñará un papel clave en la realización de la transformación digital.** **Giesecke+Devrient** is a global company that offers...


  • El Prat de Llobregat, España DOW JONES A tiempo completo

    Description : Content Quality Analyst Dow Jones is looking for a Quality Analyst to join our Due Diligence team responsible for the creation of high-quality reports on companies and/or individuals using a combination of publicly-available sources and proprietary databases. As a Quality Analyst, you will review, proofread and edit bespoke reports...

  • Technical Analyst

    hace 6 meses


    Palma de Mallorca, España WebBeds A tiempo completo

    This role can also be based in Dubai, UAE. **Who are WebBeds?** WebBeds is the fastest growing and most significant accommodation supplier to the travel industry. We are a global company offering ground services (hotels, transfers, tours, activities) to travel professionals. Our products help our partners and customers to create amazing Travel...

  • IT Support Analyst

    hace 2 semanas


    08130 Santa Perpètua de Mogoda, Barcelona provincia, España NTT DATA Services A tiempo completo

    **Onsite IT Support Analyst - L2** **Santa Perpetua area of Barcelona Province, Spain** **Competitive Salary** **Overview** NTT DATA Services currently seeks an IT Support Analyst to join their team working onsite with a major client based in Santa Perpetua area of Barcelona Province. The Engineer is responsible for the technical support of hardware and...


  • Hospitalet de Llobregat, España Dentsply Sirona, Inc A tiempo completo

    .Technical Sales Support ManagerThis position is a leadership member of the EMEA Technology Services organization at Dentsply Sirona, with responsibility for technical support in Iberia and Italy. The Technical Sales Support Manager Iberia & Italy is responsible for the strategic and organizational setup, implementation of processes and key...


  • Hospitalet de Llobregat, España Dentsply Sirona, Inc A tiempo completo

    Technical Sales Support Manager This position is a leadership member of the EMEA Technology Services organization at Dentsply Sirona, with responsibility for technical support in Iberia and Italy. The Technical Sales Support Manager Iberia & Italy is responsible for the strategic and organizational setup, implementation of processes and key...


  • Hospitalet de Llobregat, España Dentsply Sirona, Inc A tiempo completo

    Technical Sales Support ManagerThis position is a leadership member of the EMEA Technology Services organization at Dentsply Sirona, with responsibility for technical support in Iberia and Italy.The Technical Sales Support Manager Iberia Italy is responsible for the strategic and organizational setup, implementation of processes and key...


  • L'Hospitalet de Llobregat, España Dentsply Sirona, Inc A tiempo completo

    Technical Sales Support ManagerThis position is a leadership member of the EMEA Technology Services organization at Dentsply Sirona, with responsibility for technical support in Iberia and Italy. The Technical Sales Support Manager Iberia & Italy is responsible for the strategic and organizational setup, implementation of processes and key...


  • L'Hospitalet de Llobregat, España Dentsply Sirona, Inc A tiempo completo

    Technical Sales Support ManagerThis position is a leadership member of the EMEA Technology Services organization at Dentsply Sirona, with responsibility for technical support in Iberia and Italy. The Technical Sales Support Manager Iberia & Italy is responsible for the strategic and organizational setup, implementation of processes and key...


  • El Prat de Llobregat, Barcelona, España Webfleet Solutions A tiempo completo

    About the Role:We are seeking a skilled Customer Support Specialist to join our Webfleet Solutions team.Key Responsibilities:Provide expert product information and technical support to customers through various channels.Ensure customer satisfaction by resolving issues efficiently and effectively.Collaborate with colleagues and other departments to provide...


  • Santa Cruz de Tenerife, España Grupo Crit A tiempo completo

    Responsibilities- Interact with customers via telephone, e-mail and the web, providing technical support and problems solving abilities.- Identify, evaluate and prioritize customer problems and complaints.- Analyze customer problems and formulate plans of resolution.- Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions...


  • Santa Cruz de Tenerife, España Grupo Crit A tiempo completo

    Completa Responsibilities- Interact with customers via telephone, e-mail and the web, providing technical support and problems solving abilities.- Identify, evaluate and prioritize customer problems and complaints.- Analyze customer problems and formulate plans of resolution.- Assist in identifying resolution gaps at the helpdesk and author knowledge base...