Medical Receptionist

hace 1 semana


Madrid, España Addmore Outsourcing Inc. A tiempo completo

We are in search of a professional and meticulous Medical Receptionist for a remote position to oversee our virtual front desk duties. The role involves managing patient scheduling, handling online inquiries, and organizing appointments with precision and efficiency.

Key Responsibilities:

  • Greet and assist patients through online platforms (e.g., video calls, chat) and provide a friendly and professional virtual reception experience.
  • Manage and schedule patient appointments using online scheduling systems. Coordinate with medical staff to optimize appointment availability and manage changes.
  • Facilitate virtual check-ins and check-outs for online consultations. Ensure accurate collection and verification of patient information and payment details.
  • Handle incoming phone calls, emails, and online messages. Address patient inquiries, schedule appointments, and provide information on medical services or procedures.
  • Verify patient insurance information and eligibility remotely. Assist patients with understanding their insurance benefits and address any related questions.
  • Perform administrative tasks such as data entry, managing electronic medical records, and updating patient information. Ensure all documentation is accurate and maintained securely.
  • Assist patients with troubleshooting basic technical issues related to online consultations and virtual appointments. Provide guidance on using the online platform effectively.
  • Process payments, including co-pays and deductibles, through secure online payment systems. Issue receipts and handle billing inquiries remotely.
  • Ensure that all online interactions and data handling comply with HIPAA regulations and other relevant privacy and security standards.
  • Provide exceptional customer service by addressing patient concerns, resolving issues, and ensuring a positive virtual experience. Handle any complaints or conflicts professionally and empathetically.

Qualifications:

  • Certification in medical office administration or similar is a plus.
  • Previous experience as a medical receptionist or in a similar administrative role preferred.
  • Strong technical skills with proficiency in using online communication tools, medical office software, and EHR systems.
  • Excellent communication skills, both written and verbal, with a friendly and professional demeanor.
  • Strong organizational skills and attention to detail, with the ability to manage multiple tasks efficiently.
  • Ability to handle sensitive information with confidentiality and adhere to HIPAA regulations.
  • Experience with online scheduling and virtual consultation platforms is preferred.
  • Self-motivated with a reliable internet connection and a suitable home office setup.
  • Flexibility to work various shifts, including evenings and weekends if required.

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