Customer demand manager for IT applications

hace 5 meses

Tres Cantos, España Siemens S.A. A tiempo completo
We are looking for a Customer demand manager who will coordinate the Global Business Services (GBS) Hire-to-retire(H2R) Digital People Solutions (DPS) Applications portfolio for Siemens Energy and its dependencies with services from other Siemens entities (Global Business Services Hire-to-retire, Human Resources, Information Technology etc..) as well as Siemens projects relevant for Siemens Energy. It will be composed by a small team who works in close coordination with service managers and project managers for ensuring the following points:

General

Serve as point of contact in all matters related to Siemens Energy concerns and inquiries, ensuring that the needs are met and the expectations are exceeded. Build/maintain sustainable relationships with the appropriate decision makers on Siemens Energy HR side. Coordinate and collaborate with DPS service managers and project managers as well as other Siemens departments in order to facilitate Siemens Energy ’s needs fulfilment.

Services

Maintain quarterly service reviews with Siemens Energy for key services and coordinate the proposal of major service improvements relevant for Siemens Energy where meaningful Update the service catalogue of Siemens for Siemens Energy considering the impact of initiatives from both sides with architectural impact Align on ramp-down of existing services, including dependencies and cost implications Ensure up-to-date service documentation (service descriptions, dependencies,..)

Country Support

Provide support to Siemens Energy HR in a country that has been already transformed into the HRCloud target application landscape (including Workday and a target outsourced payroll). The Siemens Energy HR human resources organization or Siemens Energy shared services organization in the country can rely on the cross-country application support for any topic included in the service scope and does not need to have competencies or capacity in order to address topics or issues related to this multicomponent environment. The applicability of the Country Cross-Application Support service is dependent on the status of the country (transformed, not transformed, partially transformed).

Projects

Regularly align with Siemens Energy on a 12-24 months roadmap of Siemens driven initiatives and projects with potential impact on Siemens Energy architecture Integrate in the roadmap information from Siemens Energy regarding Siemens Energy initiatives that require support from Siemens Identify conflicts in the roadmap due to interdependencies or capacity constraints on Siemens side Establish a quarterly reporting on project progress for Siemens driven initiatives

Contractual and financial management

Point of contact for Siemens Energy driven contractual change requests related to the Digital People Solutions portfolio of services and projects Update the Digital People Solutions service catalog in alignment with Siemens Energy (new services, services ramped down,…) Coordinate yearly price adjustments based on contractually agreed business volume indicators

Your skills and experience:

•University degree in engineering or business administration or other bachelor’s degree or other suitable education.

•Proven experience in demand management, portfolio coordination, or related roles, ideally in a multinational and complex organizational environment.

•Ability to dig out customer needs and desire, digitalization fundamentals and customer focus.

•Experience in IT processes and tools

•Working closely with technical leaders, understanding/facilitating technical discussions, supporting and helping resolve technical issues impacting delivery

•Strong project management skills and experience with project management tools.

•Excellent communication and interpersonal skills, including the ability to build relationships with key stakeholders.

•Strong analytical and problem-solving abilities.

•Experience in contract management and financial analysis is preferred.

•Teamwork and Collaboration

•Fluent in written and oral English

If the role resonates with you, apply now

Siemens is committed to equal opportunities for women and men, as well as diversity as a source of creativity and innovation. Having different types of talent and experiences makes us more competitive and better prepared to successfully respond to the demands of our society. We value candidates who reflect the Diversity we enjoy in our Company.

#LI-DL #LI-HYBRID

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