IT Service Professional

hace 5 meses

Tres Cantos, España Siemens A tiempo completo

GBS H2R Digital People Solutions, as provider for global talent solutions is looking for a service manager responsible for defining the global service, ensuring the service is delivered in accordance with agreed business requirements, and managing the service lifecycle. Additionally, she/he supports projects and change requests in that service area.

**We Make Real What Matters. This Is Your Role**:

- Run IT operations and maintenance activities in the area of global talent solutions.
- Ensure service quality (e.g. incident, problem, performance, capacity, or escalation management).
- Ticket tracking, monitoring and escalation.
- Be the contact for the internal and external support organization.
- Point of contact for customer, cybersecurity officer, data protection officer, SCM, BA and SaaS suppliers and partners as part of the provider management.
- Support in change management.
- Act as a project manager for topics in his/her area of responsibility.
- Continuously improve processes with support/test teams and the community.
- Support the product owner refining user stories from technical point of view.
- Contribute to the scope definition and roadmap including release planning.

**Use Your Skills To Move The World Forward**.
- Bachelor’s degree in computer science, information technology or related fields
- At least 3 to 4 years of proven working experience with IT services, ideally in HR / P&O area
- Know how about HR services
- General know how about global IT setup and IT architecture within Siemens
- Experience in designing and analyzing processes
- Knowledge on ITIL service management processes
- Used to act in an international environment with virtual teams
- Strong analytical capabilities needed to be able to overlook the complex integration aspects and dependencies
- Good communication skills
- Strong customer orientation
- Experience with working in agile teams and with agile methodologies (e.g. SCRUM)
- Organizational skills
- Fluent English language skills (speaking and writing)

**What's in it for you?**
- Flexible work arrangements: Smartworking
- Performance-driven culture with rewards for achieving objectives and entrepreneurial spirit
- A workplace that values curiosity and guarantees continuous learning
- Flexible Welfare programs for you and your family
- Employee Shareholding plans
- If you don't meet all the requirements, don't worry, we still want to meet you

This position is **open for hiring in Germany, Portugal or Spain. Please, submit your CV in English.**

LI-VVG #LI-HYBRID #Siemens #PeopleAtSiemens #GBSpartnerofchoice #womenintech #women #womeninstem #LI-DL

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