Service Desk

hace 7 meses

Tres Cantos, España GMV A tiempo completo

Are you looking for an innovative and consolidated place for your professional development? GMV is an experienced technology group and

We are expanding our team at the **service center to handle incident resolutions.**

We´ll get to the point; we'll tell you what's not on the web. If you want to know more about us go to GMV website.

**WHAT CHALLENGE WILL YOU BE TAKING ON?**

In our team, you will perform the **activities of a service center operator. **You will receive technical training to address level 2 incidents. Mainly, you will be responsible for:

- Receiving and assigning tickets in the ticketing tool.
- Receiving and assigning tickets in the monitoring tool.
- Resolving / Managing level 1 and 2 incidents.
- Communicating with client companies in both English and Spanish

**WHAT DO WE NEED IN OUR TEAM?**

For this position, we are seeking graduates of **FP (ASIR or similar)** with **training and interest in incident resolution**.
We will also value:

- Knowledge of ticketing tools and network communications.
- Linux
- Availability to work shifts (mainly weekends + holidays)

**WHAT DO WE OFFER?**

**Hybrid working model** and **8 weeks** per year of **teleworking outside** your usual** geographical area.**

**Flexible **start and finish **times**, and intensive working hours Fridays and in summer.

**Personalized career plan **development, training and **language learning** support.

National and international **mobility**. Do you come from another country? We can offer you a **relocation package**.

**Competitive compensation** with ongoing **reviews**, flexible compensation and discount on brands.

Wellbeing program: Health, dental and accident **insurance; free fruit and coffee**, physical, mental and financialhealth training, and much more

❤️We promote equal opportunities in recruitment, and we are committed to inclusion and diversity.

**WHAT ARE YOU WAITING FOR? JOIN US**

LI-Hybrid
- If you have any questions please do not hesitate to contact **Sandra Bravo Crespo**, in charge of this vacancy.Sandra Bravo Crespo

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