Customer Experience Specialist

hace 2 semanas


Madrid, España David Kennedy Recruitment A tiempo completo

David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit a Dutch-speaking Customer Experience Specialist to join a brand-new team for a Fintech company.

Position: Customer Experience Specialist

Location: Valencia, Spain

Employment type: Full-time (39h)

Remuneration: Base salary.

DUTIES AND RESPONSIBILITIES:

  • Communicate with customers through various channels such as phone, email, chat and social media
  • Showcase extraordinary communication skills such as listening, empathy and can personalize every customer conversation
  • Guide customers with their questions and ensure they are offered the right solution leaving a big smile on their face
  • Identify and address customer needs to escalate internally to improve and/or develop processes
  • Thrive for sky-high performances focusing on the most important KPIs: Customer Satisfaction, quality and productivity
  • Maintain customer satisfaction and retention through impactful customer experience

REQUIREMENTS:

  • Excellent Dutch (C2) speakers with C1 English level
  • Smart and enthusiastic problem-solver with a keen eye for customer service
  • Calm and empathetic when dealing with (difficult) customers
  • Curious and love to investigate and use their creative problem-solving skills to ensure customer satisfaction
  • Target-driven and trying to exceed expectations

BENEFITS:

  • Excellent remuneration package based on experience, skills and performance
  • Shifts between 9:00 and 23:00 — here the preference is to have some people dedicated for the late night shift (14:00 - 23:00).
  • Full-time contract of 39 hours per week
  • Fully on-site (no remote work possibilities)
  • Being a part of a dynamic and international team (25+ nationalities)
  • Benefit program which includes free breakfast/lunch, sports classes, Spanish classes, Friday drinks, and the coolest team events
  • High performance culture to kickstart your career and potentially grow within the organization
  • Support with the Spanish administration


  • Madrid, Madrid, España Gympass A tiempo completo

    About the RoleWe are seeking a highly skilled Customer Experience Specialist to join our international team based in Madrid, Spain. As a key member of our European CX team, you will be responsible for providing top-notch support to our users and gym partners in Spain and Italy.Key ResponsibilitiesIdentify and assess customers' needs to ensure...


  • Madrid, Madrid, España MPB A tiempo completo

    We are seeking a skilled Customer Experience Specialist to join our team at MPB. As a key member of our customer experience department, you will be responsible for providing exceptional support to our customers via live chat, email, and phone.Our ideal candidate will be fluent in English and German or Italian, with a strong problem-solving ability and a...


  • Madrid, Madrid, España MPB A tiempo completo

    Customer Experience Role at MPBWe are seeking a skilled Customer Experience Specialist to join our team in Berlin. As a key member of our customer experience department, you will play a vital role in delivering exceptional support to our clients across various communication channels.Our ideal candidate will have a strong background in customer service,...


  • Madrid, Madrid, España Molnlycke Health Care A tiempo completo

    About the RoleMólnlycke is seeking a Customer Experience Specialist to join our team in Iberia. As a member of our Customer Experience team, you will be responsible for delivering a seamless customer experience, adding business value through an integrated best-in-class service to align with customer centricity orientation.Key Responsibilities• Manage...


  • Madrid, España David Kennedy Recruitment A tiempo completo

    David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit a German-speaking B2 B Customer Experience Specialist to join their offices in Valencia and support a new fintech scale-up project.This role varies from other similar positions by enabling the Specialist to take more responsibility over the project...


  • Madrid, Madrid, España Spotahome A tiempo completo

    **About the Role**As a Customer Experience Specialist at Spotahome, you will be the first point of contact for our worldwide community, handling and resolving customer complaints in a professional manner. **Key Responsibilities**• Provide friendly and efficient service to our users• Address emails and phone calls from users who need assistance, including...


  • Madrid, España Jato Dynamics Ltd A tiempo completo

    .About us:JATO Dynamics is a global company and the leading provider of automotive market intelligence. With an insight into over 50 overseas markets, we deliver the world's most complete, accurate and up-to-date automotive data and insights, creating significant competitive advantage to our customers.Role Overview:As a Customer Experience Specialist, you...


  • Madrid, España Toptalent A tiempo completo

    Position: Customer Experience Specialist (German) Location: Valencia, Spain Employment type: Full-time Remuneration: Base salary. DUTIES AND RESPONSIBILITIES: Support B2B customers over the phone, email, and chatCommunicate with customers to find the best solution to their problemConstantly brainstorm with your colleagues to improve the Customer Experience....


  • Madrid, Madrid, España Jd A tiempo completo

    Come and be a part of our dynamic customer service team at JD!We are looking for a talented Customer Experience Specialist to join our team and provide exceptional customer service to our customers.Your Key Responsibilities:Provide excellent customer service via phone, email and social media.Respond to customer enquiries and resolve any issues in a timely...


  • Madrid, España Toptalent A tiempo completo

    Position : Customer Experience Specialist (German) Location : Valencia, Spain Employment type : Full-time Remuneration : Base salary.DUTIES AND RESPONSIBILITIES: Support B2B customers over the phone, email, and chat Communicate with customers to find the best solution to their problem Constantly brainstorm with your colleagues to improve the Customer...


  • Madrid, España Jato Dynamics A tiempo completo

    About us: JATO Dynamics is a global company and the leading provider of automotive market intelligence.With an insight into over 50 overseas markets, we deliver the world's most complete, accurate and up-to-date automotive data and insights, creating significant competitive advantage to our customers.Role Overview: As a Customer Experience Specialist, you...


  • Madrid, España Jato Dynamics Ltd A tiempo completo

    About us:JATO Dynamics is a global company and the leading provider of automotive market intelligence. With an insight into over 50 overseas markets, we deliver the world's most complete, accurate and up-to-date automotive data and insights, creating significant competitive advantage to our customers.Role Overview:As a Customer Experience Specialist, you...


  • Madrid, Madrid, España Work International A tiempo completo

    We are seeking a talented Norwegian speaking customer experience specialist to join our team in Riga, Latvia. Our client values creativity and relationship building in a personal and pleasant manner, and we are looking for someone who shares these values.As a customer experience specialist, you will work together with your colleagues in a committed team...


  • Madrid, España buscojobs España A tiempo completo

    About us :JATO Dynamics is a global company and the leading provider of automotive market intelligence. With an insight into over 50 overseas markets, we deliver the world's most complete, accurate and up-to-date automotive data and insights, creating significant competitive advantage to our customers.Role Overview :As a Customer Experience Specialist, you...


  • Madrid, Madrid, España Merck A tiempo completo

    About the RoleMerck is seeking a skilled Customer Experience Specialist to join our team as a CRM Senior Specialist. In this role, you will play a critical part in supporting our Omnichannel Strategy – CRM area, focusing on coordinating business-as-usual activities and consolidating and evolving our CRM landscape.


  • Madrid, Madrid, España AMEX A tiempo completo

    At American Express, we're dedicated to providing the world's best customer experience every day. As a Customer Experience Specialist, you'll play a crucial role in achieving this goal by delivering exceptional service to our premium clients.We offer a highly competitive salary of $80,000 - $120,000 per year, depending on your location and experience.Job...


  • Madrid, España buscojobs España A tiempo completo

    David Kennedy Recruitment is working with a leading Outsourcing / BPO company that is looking to recruit a Dutch-speaking Customer Experience Specialist to join a brand-new team for a Fintech company.Position : Customer Experience SpecialistLocation : Valencia, SpainEmployment type : Full-time (39h)Remuneration : Base salary.DUTIES AND RESPONSIBILITIES...


  • Madrid, Madrid, España Remotely Talents A tiempo completo

    At Remotely Talents, we are seeking a highly skilled German Speaking Customer Experience Specialist to join our team. This remote role offers the opportunity to work from the comfort of your own home in Hungary, while being part of a dynamic team.Company OverviewWe partner with a renowned BPO that prides itself on outstanding employee satisfaction. Our...


  • Madrid, Madrid, España Work International A tiempo completo

    We are seeking a talented Finnish Customer Experience Specialist to join our team in Riga. As a key member of our customer service team, you will be responsible for delivering world-class customer service to our clients.About the role:Fluency in Finnish is required, with good knowledge of English and other Nordic languages an asset.Excellent communication...


  • Madrid, Madrid, España Gympass A tiempo completo

    About the RoleWe are seeking a highly skilled Customer Experience Specialist to join our international team based in Madrid, Spain. As a key member of our European CX team, you will be responsible for providing top-notch support to our users and gym partners in Spain and Italy.Key ResponsibilitiesIdentify and assess customers' needs to ensure...