Customer Experience Specialist

hace 3 semanas


Madrid, España Toptalent A tiempo completo

Position : Customer Experience Specialist (German) Location : Valencia, Spain Employment type : Full-time Remuneration : Base salary.
DUTIES AND RESPONSIBILITIES: Support B2B customers over the phone, email, and chat Communicate with customers to find the best solution to their problem Constantly brainstorm with your colleagues to improve the Customer Experience.
Troubleshooting, innovation, and change management are part of the daily business You will use the latest technology and AI integrations and become an expert in this field Control and handle payment inquiries from sellers and buyers through various client platforms Responsible for Trustpilot reviews, improving overall company NPS through excellent service Flagging and escalation of customer queries and coming up with suitable solutions Mapping and improving business processes to enhance customer journey and satisfaction.
REQUIREMENTS: Native level German and fluent English Customer service is in your DNA and you have some experience already Excellent communication skills An interest in innovation (think chatbot-integrations) You are proactive and solution-oriented You can think outside the box to always find a solution for the customer A technical background is an advantage You are proficient with computers and can type at lightning speed.
BENEFITS: Spanish and mindfulness classes Great Friday evening drinks Fitness bootcamps to stay fit and active Work at a tech startup where you can develop and there is room for your ideas Improve your professional skills: communication, innovation, and implementation of new technology An international working environment with 20+ nationalities An amazing adventure in one of Europe's most beautiful cities Working in a close-knit and start-up team Free lunch and breakfast at the office.
#J-18808-Ljbffr



  • Madrid, Madrid, España Gympass A tiempo completo

    About the RoleWe are seeking a highly skilled Customer Experience Specialist to join our international team based in Madrid, Spain. As a key member of our European CX team, you will be responsible for providing top-notch support to our users and gym partners in Spain and Italy.Key ResponsibilitiesIdentify and assess customers' needs to ensure...


  • Madrid, Madrid, España MPB A tiempo completo

    We are seeking a skilled Customer Experience Specialist to join our team at MPB. As a key member of our customer experience department, you will be responsible for providing exceptional support to our customers via live chat, email, and phone.Our ideal candidate will be fluent in English and German or Italian, with a strong problem-solving ability and a...


  • Madrid, Madrid, España MPB A tiempo completo

    Customer Experience Role at MPBWe are seeking a skilled Customer Experience Specialist to join our team in Berlin. As a key member of our customer experience department, you will play a vital role in delivering exceptional support to our clients across various communication channels.Our ideal candidate will have a strong background in customer service,...


  • Madrid, Madrid, España Molnlycke Health Care A tiempo completo

    About the RoleMólnlycke is seeking a Customer Experience Specialist to join our team in Iberia. As a member of our Customer Experience team, you will be responsible for delivering a seamless customer experience, adding business value through an integrated best-in-class service to align with customer centricity orientation.Key Responsibilities• Manage...


  • Madrid, España David Kennedy Recruitment A tiempo completo

    David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit a German-speaking B2 B Customer Experience Specialist to join their offices in Valencia and support a new fintech scale-up project.This role varies from other similar positions by enabling the Specialist to take more responsibility over the project...


  • Madrid, Madrid, España Spotahome A tiempo completo

    **About the Role**As a Customer Experience Specialist at Spotahome, you will be the first point of contact for our worldwide community, handling and resolving customer complaints in a professional manner. **Key Responsibilities**• Provide friendly and efficient service to our users• Address emails and phone calls from users who need assistance, including...


  • Madrid, España Jato Dynamics Ltd A tiempo completo

    .About us:JATO Dynamics is a global company and the leading provider of automotive market intelligence. With an insight into over 50 overseas markets, we deliver the world's most complete, accurate and up-to-date automotive data and insights, creating significant competitive advantage to our customers.Role Overview:As a Customer Experience Specialist, you...


  • Madrid, España Toptalent A tiempo completo

    Position: Customer Experience Specialist (German) Location: Valencia, Spain Employment type: Full-time Remuneration: Base salary. DUTIES AND RESPONSIBILITIES: Support B2B customers over the phone, email, and chatCommunicate with customers to find the best solution to their problemConstantly brainstorm with your colleagues to improve the Customer Experience....


  • Madrid, Madrid, España Jd A tiempo completo

    Come and be a part of our dynamic customer service team at JD!We are looking for a talented Customer Experience Specialist to join our team and provide exceptional customer service to our customers.Your Key Responsibilities:Provide excellent customer service via phone, email and social media.Respond to customer enquiries and resolve any issues in a timely...


  • Madrid, España Jato Dynamics A tiempo completo

    About us: JATO Dynamics is a global company and the leading provider of automotive market intelligence.With an insight into over 50 overseas markets, we deliver the world's most complete, accurate and up-to-date automotive data and insights, creating significant competitive advantage to our customers.Role Overview: As a Customer Experience Specialist, you...


  • Madrid, España Jato Dynamics Ltd A tiempo completo

    About us:JATO Dynamics is a global company and the leading provider of automotive market intelligence. With an insight into over 50 overseas markets, we deliver the world's most complete, accurate and up-to-date automotive data and insights, creating significant competitive advantage to our customers.Role Overview:As a Customer Experience Specialist, you...


  • Madrid, Madrid, España Work International A tiempo completo

    We are seeking a talented Norwegian speaking customer experience specialist to join our team in Riga, Latvia. Our client values creativity and relationship building in a personal and pleasant manner, and we are looking for someone who shares these values.As a customer experience specialist, you will work together with your colleagues in a committed team...


  • Madrid, España buscojobs España A tiempo completo

    About us :JATO Dynamics is a global company and the leading provider of automotive market intelligence. With an insight into over 50 overseas markets, we deliver the world's most complete, accurate and up-to-date automotive data and insights, creating significant competitive advantage to our customers.Role Overview :As a Customer Experience Specialist, you...


  • Madrid, Madrid, España Merck A tiempo completo

    About the RoleMerck is seeking a skilled Customer Experience Specialist to join our team as a CRM Senior Specialist. In this role, you will play a critical part in supporting our Omnichannel Strategy – CRM area, focusing on coordinating business-as-usual activities and consolidating and evolving our CRM landscape.


  • Madrid, Madrid, España AMEX A tiempo completo

    At American Express, we're dedicated to providing the world's best customer experience every day. As a Customer Experience Specialist, you'll play a crucial role in achieving this goal by delivering exceptional service to our premium clients.We offer a highly competitive salary of $80,000 - $120,000 per year, depending on your location and experience.Job...


  • Madrid, España David Kennedy Recruitment A tiempo completo

    David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit a Dutch-speaking Customer Experience Specialist to join a brand-new team for a Fintech company. Position: Customer Experience SpecialistLocation: Valencia, SpainEmployment type: Full-time (39h)Remuneration: Base salary. DUTIES AND...


  • Madrid, España buscojobs España A tiempo completo

    David Kennedy Recruitment is working with a leading Outsourcing / BPO company that is looking to recruit a Dutch-speaking Customer Experience Specialist to join a brand-new team for a Fintech company.Position : Customer Experience SpecialistLocation : Valencia, SpainEmployment type : Full-time (39h)Remuneration : Base salary.DUTIES AND RESPONSIBILITIES...


  • Madrid, Madrid, España Work International A tiempo completo

    We are seeking a talented Finnish Customer Experience Specialist to join our team in Riga. As a key member of our customer service team, you will be responsible for delivering world-class customer service to our clients.About the role:Fluency in Finnish is required, with good knowledge of English and other Nordic languages an asset.Excellent communication...


  • Madrid, Madrid, España Remotely Talents A tiempo completo

    At Remotely Talents, we are seeking a highly skilled German Speaking Customer Experience Specialist to join our team. This remote role offers the opportunity to work from the comfort of your own home in Hungary, while being part of a dynamic team.Company OverviewWe partner with a renowned BPO that prides itself on outstanding employee satisfaction. Our...


  • Madrid, Madrid, España Wellhub A tiempo completo

    About the RoleWe are seeking a highly skilled Customer Experience Specialist to join our international Customer Experience team based in Madrid, Spain. As a Customer Experience Specialist, you will be responsible for providing top-notch support to our users and gym partners in Spain and Italy.Key ResponsibilitiesIdentify and assess customers' needs to ensure...